AbanteCart Community

Shopping Cart Operations => Support => Topic started by: shirleylye on February 15, 2016, 09:11:16 PM

Title: Not able to add to shopping cart / view product
Post by: shirleylye on February 15, 2016, 09:11:16 PM

Hi, my website is previously working until lately again. I am not able to add items to cart, view the product in details. When i click on the product, it doesnt link me to product page. I am also not able to click from the drop down menu-> category and into sub -category. is it possible to help?

i did not change any settings from my side. it just suddenly stop working :'(

Title: Re: Not able to add to shopping cart / view product
Post by: Basara on February 16, 2016, 01:12:30 AM

Hello.

Please check Unexpected AbanteCart failure or error check list http://forum.abantecart.com/index.php/topic,3197.0.html

Title: Re: Not able to add to shopping cart / view product
Post by: shirleylye on February 16, 2016, 01:24:32 AM

it only happens when i have multiple options settings for each product. for product without options selection, i am able to add to cart. i strongly believe is a bug cos i dont see any error in the logs

Title: Re: Not able to add to shopping cart / view product
Post by: Basara on February 16, 2016, 01:25:52 AM

Hi.
Do you have any 3rd party extensions installed? Can you share your site URL?

Title: Re: Not able to add to shopping cart / view product
Post by: shirleylye on February 16, 2016, 02:00:41 AM

yourstrulypets. com . sg

Title: Re: Not able to add to shopping cart / view product
Post by: Basara on February 16, 2016, 02:04:21 AM

Hi. You have not configure SEO Urls correctly.
Turn them OFF or read how to make it work right http://docs.abantecart.com/pages/tips/enable_seo.html  ;)

Title: Re: Not able to add to shopping cart / view product
Post by: shirleylye on February 16, 2016, 02:29:31 AM

thanks. let me turn them off.

the SEO is generate once i click on it