AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: shell-mc on November 01, 2012, 01:27:38 PM

Title: Help - can't get into admin or website!
Post by: shell-mc on November 01, 2012, 01:27:38 PM: Haven't been in the admin area for a few days but have just tried to log in but just get a static page with the following message:

There has been an error processing your request
Please check error log for more info. You can check error log in the control panel if it is functional. Otherwise, refer to error log located in your web server

Website shows the same static page and message.

I haven't a clue about code etc but this is what shows on the error logs in my cpanel:

[Thu Nov 01 16:55:20 2012] [error] [client 82.40.20.102] PHP Deprecated: Comments starting with '#' are deprecated in /home/kbmtradi/public_html/php.ini on line 1 in Unknown on line 0
[Thu Nov 01 16:55:13 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/404.php
[Thu Nov 01 16:55:13 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/home
[Thu Nov 01 16:55:07 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/404.php
[Thu Nov 01 16:55:07 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/products

I haven't changed anything in admin or webserver so does anyone know why has this happened?

Thanks in advance,
Michelle
Title: Re: Help - can't get into admin or website!
Post by: abantecart on November 01, 2012, 02:08:31 PM: Strange, but possible that you PHP changed.

To fix please open file /home/kbmtradi/public_html/php.ini and remove first line that starts with #
Title: Re: Help - can't get into admin or website!
Post by: shell-mc on November 01, 2012, 02:35:26 PM: Thanks for the quick reply.

I have removed the first line [# Use this file for specific PHP settings on your server required for AbanteCart.] but still have the same problem.

Thanks,
Michelle
Title: Re: Help - can't get into admin or website!
Post by: abantecart on November 01, 2012, 02:49:17 PM: Do you get the same error in the log? I doubt.
What is the error in the log now?

Was your PHP version changed? What is a PHP version on your server?
Title: Re: Help - can't get into admin or website!
Post by: shell-mc on November 01, 2012, 03:08:23 PM: This is what shows in the error log now:

[Thu Nov 01 18:58:11 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/403.shtml
[Thu Nov 01 18:58:11 2012] [error] [client 82.40.20.102] client denied by server configuration: /home/kbmtradi/public_html/admin/index.php
[Thu Nov 01 18:32:05 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/404.php
[Thu Nov 01 18:32:05 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/products
[Thu Nov 01 18:27:36 2012] [error] [client 82.40.20.102] File does not exist: /home/kbmtradi/public_html/403.shtml
[Thu Nov 01 18:27:36 2012] [error] [client 82.40.20.102] client denied by server configuration: /home/kbmtradi/public_html/admin/index.php

How do I check if php version has changed or what php version is on the server? - sorry but i'm not good with any of this which is why I don't change anything.

Thanks,
Michelle
Title: Re: Help - can't get into admin or website!
Post by: abantecart on November 01, 2012, 03:14:05 PM: This this question about AbanteCart? AbanteCaart does not have 403.shtml or 404.php

Contact your hosting to set this correctly. Something changed on your hosting configuration.
This is description to your error:
http://www.cyberciti.biz/faq/httpd-client-denied-by-server-configuration/
Title: Re: Help - can't get into admin or website!
Post by: shell-mc on November 01, 2012, 03:30:01 PM: ok, thanks - have emailed them and hopefully will get this sorted.
Title: Re: Help - can't get into admin or website!
Post by: shell-mc on November 02, 2012, 12:51:52 PM: Turns out that the admin/index.php deny message was because there was a .htaccess file which was blocking access to all .php files in the admin directory. Strange considering everything worked ok before and nothing was changed. However, the file has now been removed and today I can get back into everything.