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Shopping Cart Operations => Support => General Support => Topic started by: panski on August 14, 2016, 06:24:53 AM

Title: System E-Mails go to Spam
Post by: panski on August 14, 2016, 06:24:53 AM
Hello.

System e-mail, such as order update, e-mail confirmation etc. go to spam folder.
I'm using SMTP, any idea how to fix this issue?
Title: Re: System E-Mails go to Spam
Post by: Ollie on August 14, 2016, 01:24:28 PM
Hello.
System e-mail, such as order update, e-mail confirmation etc. go to spam folder.
I'm using SMTP, any idea how to fix this issue?

I would try to create a filter to have those emails routed to an appropriate folder. What email application do you use?
Title: Re: System E-Mails go to Spam
Post by: Basara on August 15, 2016, 03:44:18 AM
Most of the major email providers use some kind of scoring mechanism to figure out how likely it is that an email is spam. If the email exceeds a certain threshold, it's filtered to the spam folder. The threshold changes for every receiving server, and some are configurable by the recipients.

Even your IP address/domain is important - some spam filters will flag an email if anyone with the same IP/domain has sent spam in the past.