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Shopping Cart Operations => Support => General Support => Topic started by: Ollie on September 27, 2016, 07:51:58 PM

Title: Transaction rejected due to invalid dollar amount
Post by: Ollie on September 27, 2016, 07:51:58 PM
I'm getting an error message when trying to check out in a language other than English. Today, I placed a test order in Spanish and got this error message: "A valid amount is required." (See attached screenshot.) A customer in Quebec reported the same problem the other day when she tried to check out in French.

I spoke with Authorize.net and they said this error is not coming from them. In fact, they have no record of the order attempts.

What's causing this issue and how can I get it resolved?

PS: The translated portion of my website is hosted by a third party service provider, not by my hosting company.
Title: Re: Transaction rejected due to invalid dollar amount
Post by: Basara on September 28, 2016, 03:37:30 AM
Quote from: Ollie on September 27, 2016, 07:51:58 PM
PS: The translated portion of my website is hosted by a third party service provider, not by my hosting company.

Compare html form in both languages maybe something translated by third party broke form or form values
Title: Re: Transaction rejected due to invalid dollar amount
Post by: Ollie on October 01, 2016, 12:57:40 PM
Quote from: Basara on September 28, 2016, 03:37:30 AM
Compare html form in both languages maybe something translated by third party broke form or form values

Hi, Basara. I compared the html and didn't find any difference between both forms except that the one in Spanish added an action="" attribute. The action value is blank in Spanish and it doesn't show at all in English. Might this be the cause of the problem? I checked online but couldn't find an answer to my question.
Title: Re: Transaction rejected due to invalid dollar amount
Post by: Ollie on October 25, 2016, 04:23:50 PM
According to the translation service provider, the problem is caused for not having cookies set up in the domain name. I posted a new question in this thread: http://forum.abantecart.com/index.php/topic,5156.0.html