AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: shendricks1979 on November 08, 2016, 12:19:11 AM

Title: Error: Incorrect login or password provided
Post by: shendricks1979 on November 08, 2016, 12:19:11 AM

Hi,

Im busy setting up a shop. We've registered, and when we try an log in, we get the following error

Error: Incorrect login or password provided

We've confirmed the email that has been sent, and we've changed the password, and are still getting this error.

Please assist?

Thank you

Title: Re: Error: Incorrect login or password provided
Post by: Basara on November 08, 2016, 06:20:43 AM

Hello.

First of all try to login in another browser.
Do you have issue with admin login or customer's account login?
http://docs.abantecart.com/pages/tips/troubleshooting.html#admin

Title: Re: Error: Incorrect login or password provided
Post by: shendricks1979 on November 08, 2016, 08:32:59 AM

The issue is with the customer login.

Admin works perfectly. Tried from a different browser, and I get the same issue.

Title: Re: Error: Incorrect login or password provided
Post by: eCommerce Core on November 08, 2016, 09:02:15 AM

Quote from: shendricks1979 on November 08, 2016, 08:32:59 AM

The issue is with the customer login.

Admin works perfectly. Tried from a different browser, and I get the same issue.

Do you get any error in the log after you try to login? What is the version?

Title: Re: Error: Incorrect login or password provided
Post by: shendricks1979 on November 08, 2016, 12:10:08 PM

Thank you for the help.

When I log in my admin account, I noticed that admin needs to approve the customer.

Once approved, it worked.

Title: Re: Error: Incorrect login or password provided
Post by: Basara on November 09, 2016, 12:16:27 AM

Hello.

By default this setting is OFF. If you forgot where is it go to System > Settings > Checkout section http://docs.abantecart.com/pages/settings/checkout.html