AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: Karlos on April 17, 2017, 04:22:34 PM

Title: Alert Email not working
Post by: Karlos on April 17, 2017, 04:22:34 PM

Hi All,

When a customer places an order on my website they do not automatically receive a confirmation email.  Also I have the alert mail function turned on but I do not receive an email about the order either.  If I go into the customer order and notify the customer in the status and comments section the customer receives that email OK. 

In the mail settings I have the mail protocol set to : mail.  I have  mail parameters set with my email address in it.  I have also tried it with no email address in the parameters box and this made no difference.

Can anyone please help ??


Thanks Karl

Title: Re: Alert Email not working
Post by: eCommerce Core on April 18, 2017, 10:14:47 PM

What email method do you use? If you use PHP mail (default), confirm that you mail client on the server is working.

Title: Re: Alert Email not working
Post by: Karlos on April 19, 2017, 04:28:32 PM

Hi,

Thanks for your reply. I am using the default mail setting.  Would I be correct in thinking that the client on the server is working correctly as I am able to send emails by going into the customer order and changing the status of the order? When I notify the customer this then sends them an email.

Thanks Karl

Title: Re: Alert Email not working
Post by: Basara on April 20, 2017, 02:58:48 AM

Hello.

Usually if server fail to send mail it write an error to AbanteCart or server error logs. Please check them for mail related errors or warnings

Title: Re: Alert Email not working
Post by: Karlos on April 25, 2017, 01:44:51 PM

Thanks for that, I will check error logs and report back

Title: Re: Alert Email not working
Post by: Align on June 20, 2017, 11:30:55 AM

I also have a problem with Alert Email.
When a customer places an order, an email is sent to the customer, but I do not receive an email to tell me that an order has been placed.
The mail protocol that i use is "mail". When i check the error logs I get the following :

2017-06-20 14:49:30 - App Warning: AbanteCart core v.1.2.9 ADispatch: construct FAILED. Missing or incorrect controller route path. Possibly, layout block is enabled for disabled or missing extension! Execution stack: - /home/alignjpa/public_html/core/engine/dispatcher.php(76): genExecTrace('full')
   - /home/alignjpa/public_html/core/engine/dispatcher.php(289): ADispatcher->__construct('', Array)
   - /home/alignjpa/public_html/core/engine/dispatcher.php(290): ADispatcher->dispatch(Object(ControllerCommonPage))
   - /home/alignjpa/public_html/core/engine/page.php(98): ADispatcher->dispatch()
   - /home/alignjpa/public_html/core/engine/router.php(155): APage->build('product/categor...')
   - /home/alignjpa/public_html/core/engine/router.php(75): ARouter->_route()
   - /home/alignjpa/public_html/index.php(93): ARouter->processRoute('product/categor...') in /home/alignjpa/public_html/core/engine/dispatcher.php on line 77

Does anyone know what i am doing wrong ?

Title: Re: Alert Email not working
Post by: rgere6195 on June 21, 2017, 01:43:30 AM

Are you using your business mail or any famous email brand like Yahoo, MSN, Gmail etc.