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Shopping Cart Operations => Support => General Support => Topic started by: stefan-s on June 29, 2017, 04:46:11 AM

Title: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 04:46:11 AM: Hello All,

I have a really frustrating problem when i go to my admin login page and give in my login name and password the page load and says "File not found."

I hope there is someone here who can help me out.

I try to restore backups and updates but the problem is not sloved im using version 1.2.6 now.

Best regards
Stefan
Title: Re: Can't login (file not found)
Post by: abantecart on June 29, 2017, 07:19:35 AM: Check what you see in system/error.txt log and your web server log.
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 07:28:29 AM: Quote from: abantecart on June 29, 2017, 07:19:35 AM
Check what you see in system/error.txt log and your web server log.

When i go to:
rijwielparts.nl/nieuweshop/system/error.txt

I get this:
Forbidden

You don't have permission to access /nieuweshop/system/error.txt on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 07:31:56 AM: This is what i get when i go to the inlog page:
(https://s16.postimg.org/6grzfbhwl/prob1.jpg)

This is what i see after i click login
(https://s12.postimg.org/xbrn2rbjh/prob2.jpg)
Title: Re: Can't login (file not found)
Post by: abantecart on June 29, 2017, 07:34:00 AM: Quote from: stefan-s on June 29, 2017, 07:28:29 AM
Quote from: abantecart on June 29, 2017, 07:19:35 AM
Check what you see in system/error.txt log and your web server log.

When i go to:
rijwielparts.nl/nieuweshop/system/error.txt

I get this:
Forbidden

You don't have permission to access /nieuweshop/system/error.txt on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

You can not access this file from the web. You need to access it on the server via FTP or control panel.
Title: Re: Can't login (file not found)
Post by: abantecart on June 29, 2017, 07:36:03 AM: Quote from: stefan-s on June 29, 2017, 07:31:56 AM
This is what i get when i go to the inlog page:
(https://s16.postimg.org/6grzfbhwl/prob1.jpg)

For the first screenshot it is clear that your AbanteCart installation is broken and files are missing.
Try to reinstall.
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 07:36:52 AM: Quote from: abantecart on June 29, 2017, 07:34:00 AM
Quote from: stefan-s on June 29, 2017, 07:28:29 AM
Quote from: abantecart on June 29, 2017, 07:19:35 AM
Check what you see in system/error.txt log and your web server log.

When i go to:
rijwielparts.nl/nieuweshop/system/error.txt

I get this:
Forbidden

You don't have permission to access /nieuweshop/system/error.txt on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

You can not access this file from the web. You need to access it on the server via FTP or control panel.

I get a really long text file is that the correct one?
Title: Re: Can't login (file not found)
Post by: abantecart on June 29, 2017, 07:47:54 AM: Look only at last paragraph to see latest errors.
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 07:48:28 AM: 2017-05-09 23:06:53 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/product/product.bestseller.4.1_0.1494363094): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-05-09 23:06:53 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/product/product.special.66.1.1494363883): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-05-09 23:06:53 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/product/product.options.70.1_0.1494363943): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-05-09 23:06:53 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/lang/lang.en.s.common_footer_top.1494363094): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-05-09 23:06:53 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/lang/lang.en.s.blocks_menu.1494363094): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-05-09 23:06:53 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/lang/lang.en.s.blocks_menu.1494363094): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-05-22 10:26:18 - warning: AbanteCart core v.1.2.6 mysqli::mysqli(): [2002] No such file or directory (trying to connect via unix:///var/lib/mysql/mysql.sock) in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/database/amysqli.php on line 46
2017-05-22 10:26:18 - warning: AbanteCart core v.1.2.6 mysqli::mysqli(): (HY000/2002): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/database/amysqli.php on line 46
2017-05-22 10:26:18 - database error: AbanteCart core v.1.2.6 Error: Could not make a database connection to database rijwielp_ac1 using rijwielp_ac1@localhost in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/database/amysqli.php on line 48
2017-05-22 14:37:24 - warning: AbanteCart core v.1.2.6 mcrypt_decrypt(): Key of size 4 not supported by this algorithm. Only keys of sizes 16, 24 or 32 supported in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/encryption.php on line 110
2017-05-22 14:38:04 - warning: AbanteCart core v.1.2.6 mcrypt_decrypt(): Key of size 4 not supported by this algorithm. Only keys of sizes 16, 24 or 32 supported in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/encryption.php on line 110
2017-05-22 14:43:22 - warning: AbanteCart core v.1.2.6 mcrypt_decrypt(): Key of size 4 not supported by this algorithm. Only keys of sizes 16, 24 or 32 supported in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/encryption.php on line 110
2017-05-29 13:03:50 - warning: AbanteCart core v.1.2.6 mcrypt_encrypt(): Key of size 4 not supported by this algorithm. Only keys of sizes 16, 24 or 32 supported in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/encryption.php on line 97
2017-06-13 9:49:03 - warning: AbanteCart core v.1.2.6 preg_match(): Compilation failed: nothing to repeat at offset 0 in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/engine/language.php on line 287
2017-06-14 7:47:09 - warning: AbanteCart core v.1.2.6 unlink(/home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/lang/lang.en.s.product_category.1497505629): No such file or directory in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 332
2017-06-14 7:47:09 - App Error: AbanteCart core v.1.2.6 Error: Cannot delete cache file: /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/system/cache/lang/lang.en.s.product_category.1497505629! Check file or directory permissions. in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/cache.php on line 336
2017-06-24 21:44:27 - warning: AbanteCart core v.1.2.6 mcrypt_encrypt(): Key of size 4 not supported by this algorithm. Only keys of sizes 16, 24 or 32 supported in /home/rijwielp/domains/rijwielparts.nl/public_html/nieuweshop/core/lib/encryption.php on line 97
Title: Re: Can't login (file not found)
Post by: abantecart on June 29, 2017, 08:06:11 AM: Your current installation have a serious of problems with permissions and missing files.

Try to reinstall.
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 08:15:32 AM: Quote from: abantecart on June 29, 2017, 08:06:11 AM
Your current installation have a serious of problems with permissions and missing files.

Try to reinstall.

Doesn't work still the same problem.
Title: Re: Can't login (file not found)
Post by: eCommerce Core on June 29, 2017, 09:45:36 AM: Same cache errors? It can not be if you have new installation with correct directory permissions.
What is the version of your PHP?
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 09:55:59 AM: Quote from: eCommerce Core on June 29, 2017, 09:45:36 AM
Same cache errors? It can not be if you have new installation with correct directory permissions.
What is the version of your PHP?

There is no error list in my cahse folder

php version: 5.6.30
Title: Re: Can't login (file not found)
Post by: eCommerce Core on June 29, 2017, 09:58:05 AM: What is the error now?
Title: Re: Can't login (file not found)
Post by: stefan-s on June 29, 2017, 10:01:22 AM: Still the same "file not found"
Title: Re: Can't login (file not found)
Post by: abolabo on June 30, 2017, 03:16:40 AM: what errors in httpd.error file inside your CPanel? Or try to find it via ftp... it's a web-server log... not abantecart.