AbanteCart Community

Shopping Cart Operations => Support => Topic started by: pturn on October 15, 2017, 09:39:15 PM

Title: Order Status
Post by: pturn on October 15, 2017, 09:39:15 PM

Why does the auto-generated email that goes to customer after order is placed say the order is "canceled"?  In admin, the order status shows canceled as well, but charge was successful.  Help appreciated, thank you.

Title: Re: Order Status
Post by: Basara on October 16, 2017, 02:00:00 AM

Hello.

Check settings in your payment method. Some payments have an option to choose order status for Completed or Success orders

Title: Re: Order Status
Post by: pturn on October 16, 2017, 07:05:38 AM

Thank you.  I changed the setting in Payments to "Processing" and hopefully that'll do the trick!