AbanteCart Community

Shopping Cart Operations => Support => General Support => Topic started by: hani on August 22, 2018, 09:31:24 AM

Title: Bad paid support
Post by: hani on August 22, 2018, 09:31:24 AM

Hello

I have been using abantecart platform for about 2 years and it is a very good cart, flexible, multistore, easy to use .....

lately i needed to fix and issue with the send mail and contact form and i referred to the paid support, paid $59 for an hour work and the issue was solved incorrect, since monday august 20, 2018 i have been sending emails to managed@abantecart.com informing them that the contact form was not fixed correctly and i am not getting any reply.

i appreciate an opinion from the developers of the cart

Title: Re: Bad paid support
Post by: maxter on August 22, 2018, 10:00:49 AM

Very strange. I am sure there is some sort of miscommunication and hope they will resolve this issue for you.

Title: Re: Bad paid support
Post by: eCommerce Core on August 22, 2018, 10:05:34 AM

Hani. You sent an email yesterday Aug 21 (less than 24hours). Someone will work with you today. Please be patient.

Title: Re: Bad paid support
Post by: hani on August 22, 2018, 10:47:38 AM

Hi

I sent the email on Aug. 20 my time and there was no reply so i sent again on Aug. 21.
Anyway i received a reply now and we are following up.

As i mentioned and honestly abantecart is a very great shopping cart, and a professional paid support is always needed by us users. I did not mean any harm to abantecart or any person in the support by posting this issue on the forums, but was upset by not getting a reply after 2 days

Thanks