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AbanteCart Community

Shopping Cart Operations => Support => Topic started by: Hogie Gilchrist on July 12, 2019, 11:47:04 AM

Title: Stripe payment error
Post by: Hogie Gilchrist on July 12, 2019, 11:47:04 AM
Getting this error on Stripe checkout " The statement descriptor must be at most 22 characters. Payment for order #1004 is 23 characters long." where can I edit the Statement descriptor in the system to remove 1 character.
Title: Re: Stripe payment error
Post by: CTGO.co on July 12, 2019, 12:08:20 PM
hi!
can  you upload a screenshot for that ?
Title: Re: Stripe payment error
Post by: Hogie Gilchrist on July 12, 2019, 01:24:25 PM
Error attached the message in Red at the bottom of the Cart
Title: Re: Stripe payment error
Post by: Hogie Gilchrist on July 12, 2019, 01:26:41 PM
Forgot to mention, don't get the error on default_stripe extension only the 3D installation
Title: Re: Stripe payment error
Post by: llegrand on July 12, 2019, 04:03:50 PM
Ah,  that is an important detail.

You should contact the developer of that extension.  There is a support link on that extension in the MarketPlace .

Also there is a get help button in your Account Extensions Download pages.

I see he is stating it works thru 1.2.14  -  if you are running AbanteCart 1.2.15  you should tell dev that also.

Title: Re: Stripe payment error
Post by: Hogie Gilchrist on July 12, 2019, 04:40:34 PM
Many thanks, the developer has reached out to me and I hope that he can resolve the issue. I'll let you know when it's fixed or the outcome.
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