AbanteCart Community

Shopping Cart Operations => Support => Topic started by: jmcnell on July 31, 2019, 05:56:33 PM

Title: Items will not add to cart and when checking out cart is empty!!
Post by: jmcnell on July 31, 2019, 05:56:33 PM

I just had a customer try to place an order and said he was not able to. I was confused and tried a test myself and when you add items to your cart they do not add.

Please do not tell me to search I have spent hours trying to figure this out. I just want a system that works and not lose customers because they aren't able to checkout.

I would post site but external links are not allowed. I also noticed guest checkout was no longer present. I also haven't touched anything recently in the admin section.

Title: Re: Items will not add to cart and when checking out cart is empty!!
Post by: jmcnell on July 31, 2019, 07:17:55 PM

My .htacess says "Order Deny,Allow Deny from all"

????

Title: Re: Items will not add to cart and when checking out cart is empty!!
Post by: Basara on August 01, 2019, 02:12:12 AM

Hello.

First of all check that your store Url setting is correct. Note: www and non-www are two different websites you may need to setup redirect something like http://forum.abantecart.com/index.php/topic,2707.msg11574.html#msg11574

Than make sure your SSL certificate is valid. Browser may block access if ssl is not valid

Title: Re: Items will not add to cart and when checking out cart is empty!!
Post by: jmcnell on August 01, 2019, 02:00:34 PM

My Web host said this will not work. My SSL are fine. There's something wrong with the configuration.

Quote

Hello Justin,

The code given to you by AbanteCart cart support will not redirect to https, but only http.

The https : // www. redirect that I created should in theory work just fine. I'd guess that this is a settings issue within the AbanteCart cart configuration.

I suggest asking AbanteCart support why the items don't get added to the cart/checkout process.

Kind regards,
George