Hi guys im having trouble with the cart. I already add the item to the cart but when i want to check the checkout/cart page it return an empty cart on certain pc while other pc it run smoothly. there no error listed in my error log so i cant figure out what happen to the item. can anyone advice me on how to fix it?
Hello.
1. Make sure your store url and secure store urls are correct in Admin store settings.
Take a note: www.website.com and website.com considered as different websites
2. If you have SSL enabled make sure your ssl certificate valid
3. Enable system check in admin it will report in case session path is not writable https://abantecart.atlassian.net/wiki/spaces/AD/pages/8159239/System+Check
this situation happen if someone using Microsoft edge to access the website. for other web browser works just fine. where can i refer this issues?
Please post your website url and Edge browser version
hi!
What is your abantecart version and what is your recently php version??
Regards
Quote from: HADY on August 20, 2019, 04:33:58 AM
hi!
What is your abantecart version and what is your recently php version??
Regards
php version is 7.1 and how to check the abantecart version?
Hi.
You can find AbanteCart version in your admin footer right
Quote from: Basara on August 23, 2019, 01:27:47 AM
Hi.
You can find AbanteCart version in your admin footer right
i cant see on my version :'(
btw is there any chance my php setting is wrong?
Hi. You can check your version in /htdocs/core/version.php file
Quote from: shahiran12395 on August 22, 2019, 08:00:13 PM
Quote from: HADY on August 20, 2019, 04:33:58 AM
hi!
What is your abantecart version and what is your recently php version??
Regards
php version is 7.1 and how to check the abantecart version?
go to your website > right click on mouse then down to view page source or click (Ctrol+U). in the header you will see the Abantecart version number.
regards
Quote from: HADY on August 23, 2019, 03:42:21 AM
Quote from: shahiran12395 on August 22, 2019, 08:00:13 PM
Quote from: HADY on August 20, 2019, 04:33:58 AM
hi!
What is your abantecart version and what is your recently php version??
Regards
php version is 7.1 and how to check the abantecart version?
go to your website > right click on mouse then down to view page source or click (Ctrol+U). in the header you will see the Abantecart version number.
regards
here the version AbanteCart v1.2.12
I suggest to backup and upgrade to latest version
you can read more details about backup and upgrade here: https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually
And here:
https://abantecart.atlassian.net/wiki/spaces/AD/pages/14647508/Backup+Restore
Quote from: Basara on August 23, 2019, 06:24:29 AM
I suggest to backup and upgrade to latest version
is 1.2.10 is the latest one? i download it using GDrive
Hi. Last one is 1.2.15
Quote from: Basara on August 27, 2019, 08:22:36 AM
Hi. Last one is 1.2.15
i already upgrade but the problem still the same..cart still empty when user want to checkout using edge browser
Quote from: shahiran12395 on August 28, 2019, 05:34:05 AM
Quote from: Basara on August 27, 2019, 08:22:36 AM
Hi. Last one is 1.2.15
i already upgrade but the problem still the same..cart still empty when user want to checkout using edge browser
try to clear the cache on website, PC and browser. same time.
then try to do the checkout operation again, go to log error file copy and paste the error you have . let's see what is it.
Quote from: HADY on August 28, 2019, 06:12:59 AM
Quote from: shahiran12395 on August 28, 2019, 05:34:05 AM
Quote from: Basara on August 27, 2019, 08:22:36 AM
Hi. Last one is 1.2.15
i already upgrade but the problem still the same..cart still empty when user want to checkout using edge browser
try to clear the cache on website, PC and browser. same time.
then try to do the checkout operation again, go to log error file copy and paste the error you have . let's see what is it.
i just using download new abantecart and not change anything the cart still the same auto empty when want to checkout and the abantecart log file not show any error..is my php configuration wrong?
and i cannot create new account..i have attach some screenshot below
Looks like you have issue with sessions on your server.
Can you please send hosting and AbanteCart access to us in private message we can check