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Shopping Cart Operations => Support => Extension Support => Topic started by: Nuno Neff on February 08, 2022, 05:01:34 PM

Title: Extended Support Issue
Post by: Nuno Neff on February 08, 2022, 05:01:34 PM

Hello im having an issue when i try to extend support for any extension, it doesnt let me pay only for the extended support, only full payment, i already tried to disconect and connect my store, and then i select my store url, and it always shows me full payment only. When i go to Extension Marketplace -> My Extensions it says you dont have any purchases for this store or this store was disconnected from marketplace....

I have attached a photo of the message.

Title: Re: Extended Support Issue
Post by: llegrand on February 08, 2022, 06:52:20 PM

short list of what seems to work:
1. log into your marketplace account
2. Find the Extension Downloads link
3. See if you have a URL on the line LICENSE FOR 
4. Click on Get Help button
5. You should see the Extend support button  (on the Product Support page)
6. Click on Extend Support.

Note:  it seems if your support has expired for some period of time  you are required to repurchase at regular price. I have not determined what that timeframe is. 

Additionally if you are trying to extend too early  there is no extend button. 

Perhaps devs can help with the timing?

Title: Re: Extended Support Issue
Post by: Basara on February 09, 2022, 12:05:57 AM

Hello.

The My extensions show only extensions licensed to your store domain. The extensions purchased without a store or other stores will not show up there. However you can always download your purchased extensions from AbanteCart Marketplace account

Title: Re: Extended Support Issue
Post by: Nuno Neff on February 09, 2022, 05:05:39 AM

Basara when i go to my account in Marketplace , Extensions Downloads.

I have licensed for my store the folowing

Name: ultra_search
Name: seo_pack
Name: gdpr_europe

Why dont they show up, and why cant i extend the support?

Title: Re: Extended Support Issue
Post by: Basara on February 09, 2022, 06:19:06 AM

Quote from: Nuno Neff on February 09, 2022, 05:05:39 AM

Basara when i go to my account in Marketplace , Extensions Downloads.

I have licensed for my store the folowing

Name: ultra_search
Name: seo_pack
Name: gdpr_europe

Why dont they show up, and why cant i extend the support?

Hello. Try to reconnect your store in admin

Title: Re: Extended Support Issue
Post by: Nuno Neff on February 09, 2022, 07:35:04 AM

I already did that and nothing happens

Title: Re: Extended Support Issue
Post by: Basara on February 09, 2022, 08:57:44 AM

Quote from: Nuno Neff on February 09, 2022, 07:35:04 AM

I already did that and nothing happens

Contact marketplace support

Title: Re: Extended Support Issue
Post by: Nuno Neff on February 09, 2022, 09:48:22 AM

Basara can you give me the link to contact support of marketplace?

Title: Re: Extended Support Issue
Post by: llegrand on February 09, 2022, 10:47:06 AM

Nuno,  it is shown in the footer area of the MarketPlace pages

But it is:

help at abantecart.com  (use the correct email format)

Title: Re: Extended Support Issue
Post by: Basara on February 10, 2022, 12:04:09 AM

Quote from: Nuno Neff on February 09, 2022, 09:48:22 AM

Basara can you give me the link to contact support of marketplace?

Hello
https://marketplace.abantecart.com/index.php?rt=content/contact

Title: Re: Extended Support Issue
Post by: Nuno Neff on February 14, 2022, 12:16:02 PM

I already did and they replied to me, but I am still waiting for a clear answer or a problem resolution.