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Shopping Cart Operations => Support => Extension Support => Topic started by: henry85 on May 13, 2018, 04:51:19 AM

Title: Paypal Standard issue: Failed or missing response from payment verification.
Post by: henry85 on May 13, 2018, 04:51:19 AM
This used to work perfectly two days ago. But now, I've been testing it with the sandbox and every time I get the following: "Failed or missing response from payment verification. Manual verification is required! this link" in the admin panel and the user gets "Oops! We have experienced some issue with your transaction. Your order will be verified manually by administrator.". I've tried reinstalling AbanteCart and using the extension in a fresh manner, nothing else but the demo data, and I still got the same error even after making sure that the transaction was successful in the PayPal merchant account. I am at a loss. Has anyone had any similar issue?
Thank you,
Henry.

PS: I'm using the latest AbanteCart v1.2.12
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: Basara on May 14, 2018, 01:05:34 AM
Hi.

Install latest version of the paypal from the upcoming 1.2.13 https://github.com/abantecart/abantecart-src/tree/1.2.13/public_html/extensions/default_pp_standart
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on May 14, 2018, 11:36:57 AM
I uploaded the new file folder default_pp_standard to my website and now I am getting a double message (see pic) . Is there an install process I should have done?
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: Basara on May 15, 2018, 01:42:49 AM
Did you completely replace all files to new? Do you test on real site domain, is your SSL valid ?
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on May 15, 2018, 10:44:34 AM
Did you completely replace all files to new? Do you test on real site domain, is your SSL valid ?

 I uploaded all files and folders in the default_pp_ standart folder even the install.php/uninstall.php and main.php
 it is running on a live site. www.atmostools.com
yes the SSL is valid, but that page does not come up at https://
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: Basara on May 16, 2018, 05:13:07 AM
Your SSL is not valid I guess paypal cant connect
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on May 16, 2018, 04:09:17 PM
 Your correct. I just tested my site on 4 different websites and it says the SSL is not working. I have been paying for 5 months now and thought it was configured correctly. I'll get it fixed and see what happens
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: icrashin2000 on August 18, 2018, 11:07:08 AM
Hi,

I'm hoping someone can also help me with this please. As per the previous posts I've checked my SSL certificate and everything comes back as fine and I have the little padlock/https before my web address. I have no issues when using Paypal Express but am getting the same verification method if I try to use Paypal Standard. I only installed Abantecart around two months ago and am using version 1.2.12 which I thought was the latest and should have the latest extensions. Any help would be gratefully received. many thanks.
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: abantecart on August 18, 2018, 08:26:12 PM
Let me explain the root of this issue:

Then we sent a request to PayPal, and response does not tell us that transaction is finished within 5-10 seconds, we will show the message and let customer continue. We mark this order for manual verification.

There is a delay setting in the code that can be increased
public_html/extensions/default_pp_standart/storefront/view/default/template/responses/pending_ipn.tpl:31

Additionally in upcoming 1.2.13 there will be slight improvement.

Bottom line, I would not rely on PayPal Standard approach.
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: icrashin2000 on August 20, 2018, 11:51:13 AM
Hi,

Thanks for the response below. In lieu of the Paypal Standard working (or not) can anyone suggest a way I could add an instalment plan option to my payment methods?

Thanks. :D
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on October 14, 2018, 03:52:01 PM
 I have moved my site from a sub domain to its own domain and I have verified that the ssl is good https://atmostools.com but my PayPal payments are still coming back as failed but the order did go through and process


Message status:
    warning

Date:
    10/14/2018 12:20:06 PM

Number of repetitions:
    0

Failed or missing response from payment verification. Manual verification is required! this link

any thoughts how to get this fixed?
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: Basara on October 15, 2018, 01:50:55 AM
Hi. Did you try to increase IPN timeout as suggested ?http://forum.abantecart.com/index.php/topic,6589.msg28743.html#msg28743
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on October 15, 2018, 09:18:01 AM
Hi. Did you try to increase IPN timeout as suggested ?http://forum.abantecart.com/index.php/topic,6589.msg28743.html#msg28743

No I thought that was fixed in the new version.
What line should I change and by how much?
Code: [Select]
var timeout = 30;
(function worker() {
if(timeout <=0){
location = '<?php echo $success_url;?>';
return;
}
timeout -=5;
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on October 19, 2018, 02:14:35 PM
well I changed
var timeout = 30;
to var timeout = 35;

and the order still failed
"Failed or missing response from payment verification. Manual verification is required! this link"
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: Basara on October 22, 2018, 03:17:03 AM
Hello.
As a workaround you can simply change "failed" message shown for customers in your Language Definitions section in admin.
Keep in mind, PayPal recently change requirements for SSL certificate so not all "valid" certificates are actually valid for PayPal https://www.paypal.com/sg/webapps/mpp/ssl-upgrade

You can also contact a PayPal support
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: Basara on October 22, 2018, 08:08:19 AM
You can also try PayPal Express and Pro version
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on October 22, 2018, 08:22:38 AM
You can also try PayPal Express and Pro version
With PayPal Express I don't get the orders logged into the AbanteCart system so I don't collect any customer order info and PayPal Pro is too expensive for the amount of sales I do.

If I can figure out how to change the definitions I'll just do that
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: llegrand on October 22, 2018, 06:15:38 PM
https://abantecart.atlassian.net/wiki/spaces/AD/pages/22511641/Global+Search (https://abantecart.atlassian.net/wiki/spaces/AD/pages/22511641/Global+Search)
the above reference gives some clues as to how to do this

Jeff,  xml changes are located in the system>localization>language definitions
in the translation block -  type in part of the phrase you wish to change and it will bring up all the instances for you
Lee

Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on October 23, 2018, 12:43:48 PM
https://abantecart.atlassian.net/wiki/spaces/AD/pages/22511641/Global+Search (https://abantecart.atlassian.net/wiki/spaces/AD/pages/22511641/Global+Search)
the above reference gives some clues as to how to do this

Jeff,  xml changes are located in the system>localization>language definitions
in the translation block -  type in part of the phrase you wish to change and it will bring up all the instances for you
Lee

Made the changes, thank you.
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on April 08, 2019, 05:42:00 PM
 Still struggling with this error. I am in contact with PayPal tech and they ask me to provide them with information to show it is on their end. How do I get an error log that will show why the error "Failed or missing response from payment verification. Manual verification is required! this link" ???
 
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on April 08, 2019, 06:41:31 PM
 I run the PayPal in Sandbox mode and everything appeared to work. I then tried it not in Sandbox mode and when the payment went through then it went to https://atmostools.com/index.php?rt=extension/default_pp_standart/pending_payment on the screen said "Waiting For Paymment Confirmation" and it just sat there and spun for a while then the screen opened up the confirmation page with the message I created  "Your Order Has Been Processed! Your Order Has Been Processed!. Your order will be verified manually by administrator."
and I got one mail message that read
Message status:
    warning
Date:
    04/08/2019 04:31:29 PM
Number of repetitions:
    0
Failed or missing response from payment verification. Manual verification is required! this link

 and one that read
Message status:
    notice
Date:
    04/08/2019 04:31:28 PM
Number of repetitions:
    0
Customer Jeri Hamilton added new order
Sub-Total: - $1.00
Total: - $1.00
Title: Re: Paypal Standard issue: Failed or missing response from payment verification.
Post by: atmosman on April 08, 2019, 09:27:29 PM
 it looks like I fixed it. I used this address for the IPN and my order went through without a Fail notice
https://atmostools.com/index.php?rt=extension/default_pp_standart/pending_payment