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Extension Support / Shipping options were working but are no longer working
« on: March 24, 2014, 11:04:33 PM »
Hi AbanteCart Support,
I had the shipping options working perfectly for one example - a painting.
I am from the UK, so enabled ParcelForce 48 and Royal Mail - only the recorded, registered and tracked options.
There are two accounts for some reason - a default account and one named after the Store. This was working
although I have no idea why there are two. I reset two and redid them without success.
But after I entered a few more paintings as Products with their weights in grams and their dimensions in centimetres
neither option displays properly - ParcelForce displays but doesn't calculate the shipping cost - leave it as zero. Royal Mail
options don't display at all.
I know that they were both working but have no idea why they stopped working. All I did was add new products and change the AbanteCart logo with the site's logo.
I put the URL for the Store in but was told when I posted that I cannot do that even though there is an add-link option.
Thanks in advance for any help.
Eric
I had the shipping options working perfectly for one example - a painting.
I am from the UK, so enabled ParcelForce 48 and Royal Mail - only the recorded, registered and tracked options.
There are two accounts for some reason - a default account and one named after the Store. This was working
although I have no idea why there are two. I reset two and redid them without success.
But after I entered a few more paintings as Products with their weights in grams and their dimensions in centimetres
neither option displays properly - ParcelForce displays but doesn't calculate the shipping cost - leave it as zero. Royal Mail
options don't display at all.
I know that they were both working but have no idea why they stopped working. All I did was add new products and change the AbanteCart logo with the site's logo.
I put the URL for the Store in but was told when I posted that I cannot do that even though there is an add-link option.
Thanks in advance for any help.
Eric