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HI J, your lateral thinking worked!  Well done and thank you . . . K

Thanks for your input Jesus.  Removing the data from the "Other countries" certainly removes the inappropriate shipping option for UK customers and limits it to what it should be, ie, Royal Mail 1st class only. The problem is that shipping is required worldwide so it is not an option to leave out the "other countries" option.

Also, the UK is not listed in the "other countries" box so it cannot be "deselected" - which is logical since it is a UK store and Royal Mail 1st class is also selected.  That seems to be the crux of the problem, the system IS picking up UK as an "other country" when it shouldn't.

Maybe you have a different RM Extension version in which UK is a listed country in the "Other countries" box?  My version is 1.0.0.

OK, thank you.

I am quite sure that everyone in your team is very busy but it is now nearly 3 weeks since I sent the information you requested but sadly, without a reply or even an acknowledgement.

The problem still exists and it really should be rectified.

Also, there have been over 150 views of this post so there must surely be some UK store owners out there who are using Royal Mail. If so, please comment - are you experiencing the same problem or is it solely related to the settings I have made?  Either way, it would be useful to know . . .

Thanks.

I attach screen shots of the settings for the Royal Mail Extension.

Please note that the store is located in UK and that Royal Mail is the only selected shipping option. Since surface mail (1st class standard) is the only option for domestic customers, UK is not listed in the list of countries for airmail.

The problem with the extension is that instead of being ignored for airmail, the UK is being incorrectly selected as an "Other country".

Hi, Yes I read that thread before posting but this is a different issue.

As I said in my first post, the extension works perfectly for every transaction from any country EXCEPT a UK customer. Those customers are presented with 2 shipping options (1st class standard and Airmail) on checkout when they should only be presented with 1 - ie, 1st class standard. Clearly Airmail is not an option that should be presented for a domestic customer.

Please go to http://www.airscale.co.uk/cart/ and go through a transaction as a UK based customer as far as shipping for proof.

Thank you for your reply! This is what I am trying to find out  - who produced the extension? I assumed it was Abantecart, if not who did? How can I contact the authors?

I have entered this post on three separate occasions over a reasonable period of time; once in General, once in Extensions and finally in the Github option for reporting possible bugs.  There has been no response to any of them.

It appears to me that there is a definite fault in the Royal Mail Extension under the circumstances I describe below that should be rectified and that would therefore be of  interest to Abantecart (assuming that you are the authors of the Extension).  So I am posting it again now in the hope that someone will pick up on it.

This is the github entry:

What steps will reproduce the problem?

The store is UK based with Royal Mail 1st Class Standard and International Airmail set as the only shipping options. Some other countries (mostly European) are selected for Airmail (understandably, UK is not listed as an available option in the country list) and all remaining countries are automatically selected for Airmail but at a different (higher) rate.

What is the expected output? What do you see instead?

The system works perfectly for all customers that are located outside UK. However, when a UK located customer checks out, they are presented with the 1st Class  Standard option (which is correct) but ALSO the "other countries" Airmail option which is clearly incorrect as the system should only offer 1st Class for domestic UK customers.

What version of the product are you using? On what operating system?

V 1.1.7 html5 on Win 7

Please provide any additional information below.

Re-installation did not change anything.

Many thanks - deletion fixed it but sorry, I can't help with the 'why'. All I remember is trying to edit the 'privacy' file that already existed - it was clearly operator error

Many thanks for the info and I see the discrepancy. "Privacy" was the file I was trying to edit when Content crashed so that must be another clue. I can see 3 files in Content in Admin now and they correspond exactly to the table entries in both content and content_description.

I know close to zero about databases so would you recommend I just delete both the Privacy entries in content and content_description to see if that fixes it?

Requested files attached.

V 1.1.7 html5

Can I try once more to resolve this problem please?

The whole of Admin is functioning perfectly with the exception of Design/Content. It crashed as I was trying to add another page and has not functioned since. Current pages  are displayed correctly but both the Edit and New selections result in a blank page.

Previously, a fatal error occurred with either selection:

Allowed memory size of 67108864 bytes exhausted (tried to allocate 33205 bytes) in /home/e29jave/public_html/cart/core/lib/content_manager.php on line 492

I was advised to increase the php memory to 128m which I did but without any change to the result.

I tried replacing the following files with the originals:

cart/core/lib/content_manager.php
admin/controller/pages/design/content.php
admin/view/default/template/pages/design/content_form.tpl
admin/view/default/template/pages/design/content_layout.tpl
admin/view/default/template/pages/design/content_list.tpl

Now the error message has disappeared but leaves a blank screen instead. It remains impossible to either add a new page or edit an existing one.

I would appreciate some assistance in resolving this issue.  Thanks.

Thank you . . .

Coupons are not required and are deselected from the cart page but the option still appears on the payment confirmation page when logged in. I want to remove that option but the .tpl file I thought would deal with it - default_html5/template/pages/checkout/payment.tpl - does not work.

Could you please advise the location of the correct .tpl file. Many thanks.