Messages

Thank you so much for all of your direction! I have followed your instructions but it still appears that everything is already correct.

The screenshot shows how it was already set up without changing anything. I'm baffled. Is there something else that may be set up incorrectly? Because I'm thinking it's not the permissions.

Thank you for that link -- I installed through softalicious (which the documentation mentions at the end) and yet I am encountering this error. Where can I go (in PHPmyAdmin?) to change the setting that might be causing the issue? In my file directory, the folder that you mention looks like this and it appears that the permissions are correct...? (See right-hand side of screenshot.) Thanks again!

I get the same error when I attempt to back up my cart. I was able to download a compressed tar.gz file of the backup, so something worked -- but I keep getting the error message whenever I run a backup, a few minutes after the backup is completed.

I repeatedly receive the error message, "Error: Can't create sql dump of database during backup" when I try to upgrade my shopping cart to 1.1.8, either through the package installer or through extension upload. I only created the cart recently and it was set up with version 1.1.7. I don't know what to do at this point! I've read through the forums and support documentation but nothing answers my question. Do you know how to fix this? Could it be it a problem with my softalicious installation? Does something need to be changed in the setup?