Messages

This problem has been resolved. The web host rebooted the server and it is now fixed. Thank you for all of your troubles. I greatly appreciate your support!!

Dave

I found the log file - what does this mean?

Check setting of your store domain URL in System Settings . Loading default store configuration for now. in /home/inkandto/public_html/core/lib/config.php on line 169
2014-09-07 9:56:17 - App Warning:  AbanteCart core v.1.1.9 Warning: Accessing store with unconfigured or unknown domain ( 108.175.146.168/ ).


ANd now all of a sudden I am getting this:


2014-12-12 6:33:03 - warning:  AbanteCart core v.1.1.9 mysql_connect() [<a href='function.mysql-connect'>function.mysql-connect</a>]: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in <b>/home/inkandto/public_html/core/database/mysql.php</b> on line <b>46</b>
2014-12-12 6:33:03 - database error:  AbanteCart core v.1.1.9 Error: Could not make a database connection using inkandto_aban796@localhost in <b>/home/inkandto/public_html/core/database/mysql.php</b> on line <b>48</b>


Can you tell me what's going on? Has the site been hacked?

Basara - I would, but I cannot log in - I cannot get to the admin login page, as I stated on the original request. It gives me the same 'page not found' error in the middle of the cart page.

Thoughts??

Thank you,

Dave

I believe it has something to do with rewrite rule for the .htaccess file - the original was this:

RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)\?*$ index.php?_route_=$1 [L,QSA]

This gave me page not found errors on the home page and cannot log in. However SOME of the product pages were intact, some were not.

I changed it to this:

RewriteEngine On

RewriteCond %{THE_REQUEST} \s/+index\.php\?([^\s&]+) [NC]
RewriteRule ^ %1? [R=301,L]

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^([^/]+)/?$ index.php?$1 [L,QSA]

Now the home page comes up but no other pages come up (they all rewrite to the home page), we can't use the admin login, and no customers can log in.

I went back to the original htaccess file so you can see what it's doing.

Any ideas on how to fix it?

Thank you!!

Dave

Can you tell me where to find it on the server? I can't log in as admin.

Thank you!

Dave

Can't even log into Admin area -

the site is inkandtonertoday.com

Any ideas?

Thank you!

Dave

Yes as a top admin I can export. It's just when I try to make another group and have everything checked yes that it will not export.

Thank you!

Dave

Thank you guys I must have missed that somewhere! Is there a way to just set the permissions for a particular group so data can be exported? I have everything set to Yes but yet still not able to export data.

Thank you,

Dave

Hi:

  I am attempting to make a user administrator group that will have permission to do pretty much everything because I do not see a way to make another Top Administrator and I don't want the other person to use my credentials.

  So I made a group with every option set to yes, which works fine except that the user in this group cannot export data. He can go to the export data page, make the selections, but then upon hitting Export he gets a page that says Permission Denied.

  Can you help with this please? Either I need another Top Administrator or I need to fix the permissions so he can export data.

Thank you!!

Dave

Hi:

  I have looked all over but am missing the permissions for the media tab under products for the user groups.  I have all the other permissions set properly for what I need my employee to access. Can you please tell me which permissions to set for the media tab access?

Thank you.

Dave

Thank you but I wanted to know how to delete all products at the same time.

For 4000 products I need to go through 80 pages and delete the products on each page in batches of 50.

How do I delete all the products at the same time?

Thank you,

Dave

Thank you for your help. I will look at the IP and try to figure out what's happening.

Can you please tell me if there is a way to delete all the products at the same time without having to go through each page?

Thank you.

Dave

Hello:

  It seems that every time I add products or import data my store breaks. I can see the items in the store but I cannot even pull them up by category on the front end. Is there a way to stop this from happening? The site is inkandtonertoday.com - I just imported over 150 items in the HP Ink category and only see the one I added manually a month ago. Yes I received errors. I always receive errors. Please see log attached. I have no clue why it is insisting that URL is wrong - I set it as http://inkandtonertoday.com/ - any ideas??

  I am thinking that perhaps I should export my data in the store (hopefully it is 'clean' at that point) and re-import it. Is there a way to delete all of the data in the store at the same time?

Thank you,
Dave

Hey Basara,

  Thank you very much for the reply. I just deleted the two that were having problems and re-added, and that resolved the issue. Essentially I emptied the category and then added them again.

  One question - what is a best-practice maximum number of tags for an item? I need about 60 - is that too many?

Thank you,

Dave

Hi!

  I have an interesting issue - I just put up two products that show up perfectly under their respective categories in the backend but not at all in the frontend. The website is inkandtonertoday.com and the category is HP-Ink. Screenshot attached.

Thank you!

Dave