Thank you. I asked about FTP simply because that was the solution presented to such error on import/export in a different post on this forum. It was suggested to manually import it via FTP, so I quoted it that way. It is strange that import/export wont work as this is on Arvixe Hosting, auto-installed AbanteCart and I've only tried to import files on the same format as exported. For such system you've stated I can rely on a colleague, however I would like to see this bug fixed, I believe the purpose of a virtual app is to be used by everyone.