Messages

Hi.
Honestly, I have no idea if I removed the fields or not. Could you please help me recover them and guide me on how to readd the fields again?

Thanks in Advance!

Thank you for your support.

Thank you for your support! I have a CustomerFrm. and I'm attaching a screenshot of them! when I click on Edit then there are not fields inside it. What fields needs to be added?

Hope you're doing well,

I'm encountering a issues:

I'm using PayPal in Test Mode, and when I place an order, it shows as successful. I can see the invoice in the order history, but in the Transaction History, the amount is always shown as 0. I'm not sure why this is happening. Could someone please help me with this as well?

Thank you in advance for your support!

Hope you're doing well,

I'm encountering an issue where, when I go to the "Account" section and try to edit my personal details, no form or fields are visible on the page(See the attached image). There are no error messages displayed on the page, and even the Admin Panel shows no errors.

I'm unable to edit my personal information, and I'm unsure what the issue is. Could someone please help me resolve this?

Thank you in advance for your support!

Thanks for your response! Let me try this solution, and I'll update you if anything goes wrong with the proposed solution.

When I click on Checkout after adding products to my cart, I'm redirected to the first checkout page. However, instead of showing all the available payment methods (e.g., PayPal), the page only displays the Order Summary. I checked the browser console and server logs, and I noticed a 400 Bad Request error for one of the checkout-related AJAX/API requests:

Request URL
https://domain/shop/index.php?rt=r/checkout/pay
Request Method
GET
Status Code : 400 Bad Request

The request fails due to what appears to be database field issues (you can see this in the attached admin log screenshots).

Hi AbanteCart Team,

I've encountered an issue on the checkout page related to the phone number input field. The field doesn't seem to accept any phone number format even the format shown in the placeholder example is marked invalid.

I've tried multiple formats but none of them work. I'm currently using the Mercato theme and I believe this issue might be related to the frontend. It seems that the input value isn't even being sent to the backend, so the validation error might not be coming from there. The frontend appears to be misbehaving on that field.

When I enter any number the field highlights with a red outline indicating that the input is not acceptable. However, no specific validation error message appears so I'm not sure whether this is a formatting issue, a validation rule misconfiguration or a bug in the input component.

Could you please confirm:

What is the correct phone number format expected in this field?

If it's a bug, can you suggest a fix?

Thanks in advance for your help!

Thank you for your suggestion.

I already had an empty system/config.php file in place, but as advised, i deleted it completely and attempted the installation process again. Unfortunately, the same error persists during the Data Load step.

Please let us know if there's anything else i should try?

First of all, thank you for your support and clarification regarding the option types. That was really helpful.

Now, I am facing an issue while installing AbanteCart on my domain. I downloaded the official package from the AbanteCart website, extracted it on my server, and accessed the installation via browser.

1-License agreement step completes successfully.

2-Compatibility validation also shows all checks as passed.

However, during the configuration step, after entering the database and admin details and clicking Continue, the installation proceeds to the data load phase and then throws the following error:

"Parse error has occurred during installation."

Error.txt :

2025-07-10 8:09:44 - Unknown Error:  AbanteCart core v.1.4.2 ADB::__construct(): Argument #1 ($driver) must be of type string, null given, called in /home/server/public_folder/domain/shop/install/model/install.php on line 260
Trace:
#0 /home/server/public_folder/domain/shop/install/model/install.php(260): ADB->__construct(NULL, NULL, NULL, NULL, NULL, NULL, Array)

Could you please help me understand the cause of this error and how to resolve it?

As requested, I've recorded a video demonstrating the issue. In the first half of the video, you'll see that on one site (with the same version), the product section does not have the "+" button to add values. In the second half, on another site with the same version, the "+" button is visible and working.

yes sure!

I hope you're all doing well.

I'm reaching out to seek guidance regarding an inconsistency I've encountered in the product editing interface after upgrading two different sites to version 1.4.2.

Issue Description:
On Site A (upgraded to v1.4.2), when I navigate to:

Products → Edit Product → Options Tab

I can see a plus (+) icon located above the Save button. This icon allows me to conveniently add more option values for that product.

However, on Site B, which has also been upgraded to the same version 1.4.2 and follows a very similar configuration:

Products → Edit Product → Options Tab

I do not see the plus (+) icon for adding more option values in the same location.

Thank you in advance for your support!

Thank you for the response earlier.

Just following up on this issue regarding the failed upgrade to v1.4.2 due to the DROP INDEX IF EXISTS syntax. As mentioned, our MySQL server version is 8.0.38, which supports this syntax  yet the upgrade still fails with the SQL error referencing:

DROP INDEX IF EXISTS `ab_lang_definition_idx` ON `ab_language_definitions`

Server version: 8.0.38 - MySQL Community Server - GPL