Messages

Hello.
For Cash on Delivery (no merchant integration), you won't see an automated refund option. Instead, you can simply add a credit transaction to the customer's account, which will act as the credit note in your records. Please see the guide Customer Transactions.

This looks like an admin display issue only, the promotion currency is actually tied to the base store currency you've set in your store settings. You can check or update that here: Base Currency settings.

That said, this is a good catch 👍 Our developer team is already working on correcting the display, and the fix will be included in the upcoming AbanteCart 1.4.3 release.

Thanks for reporting it!

I wonder if this is if you have a separate module enabled...

Hello. What is your payment method?

Hello.
Refunds are actually already built into AbanteCart for supported payment integrations like PayPal Commerce and several others.

If you open the order in Admin → Payment tab, you'll see the Refund option available. Once processed, the order status will usually update to Refunded automatically

Hello.
Thanks for the comments, however

Customisable Email Templates

- AbanteCart includes an Email Templates editor https://abantecart.atlassian.net/wiki/spaces/AD/pages/1529774103/Email+templates

Fix currency issue on promotions. If you only have sterling as your currency,  for some reason the promotion only offers dollars as the discounted value

What theme are you using? Could you please share a screenshot? Are you referring to Specials or Quantity Discounts?

Hello.
When a product or category page is opened for the first time, AbanteCart resizes images and builds thumbnails. This takes some server memory and can look slow at first. After thumbnails are created and if cache is enabled in store settings, pages will load faster.

Another good option is to use an image CDN, so images load from CDN servers instead of your shared hosting. This can speed things up a lot.

Shared hosting can work fine with proper caching and image optimization, but if the store grows or traffic is heavy, a VPS will give more stable performance.

Hello.
The correct link to the admin is based on what is set during the installation process of AbanteCart. yourdomainname.com/index.php?s=your_admin  [your_admin] secret is provided during installation and can be located in your /system/config.php file AFTER installation.

I'd like to be able to adjust the image speed for the next image in the slider.

Hello.
What is your theme?

The "Estimate Shipping and Taxes" setting only controls whether the Estimator block is shown on the cart page. It does not affect what is displayed during the checkout process.

If you're still seeing shipping/tax info in checkout after switching to Free Shipping, it's likely related to other location or delivery settings. Keep in mind that these values can sometimes be cached during an active checkout session. To see the correct result, you'll need to start a new checkout (e.g., clear cart/session or log out and back in).

That should fix the confusion. 🙂

Hello.
We are aware of CVE-2025-50972. Our development team has already addressed the issue.

You can apply the fix in the following commit on our GitHub repository:

https://github.com/abantecart/abantecart-src/commit/84cdc72d10d7b1de9947b746db15e4985ddda4c8?w=1

If you do not want to patch the code, you can disable the Page builder extension

[thumbnail_url]

Hello.
For adding product images in the order confirmation email, please implement the changes from this commit.
Once applied, update your email template to use thumbnail_url for the product images.

For SKU add sku to the Allowed Placeholders of the storefront_order_confirm template, then just use {{ sku }} in the email HTML.
See docs https://abantecart.atlassian.net/wiki/spaces/AD/pages/1529774103/Email+templates

For images, this is trickier. We plan to add support in 1.4.3, but for now you'd need to extend the data passed to the email in the model to include product image URLs, then call them in your template.

Hello,
You can customize the emails by navigating to Admin > Design > Email Templates. Look for the template named storefront_order_confirm to make your edits.

Hello.
There's no built-in way to exclude specific products from the "Latest Products" block without code changes. You can disable the block and create a new Data Listing block with only the products you want. See: https://abantecart.atlassian.net/wiki/spaces/AD/pages/12713994/Data+Listing+block

Hello.
If you've added a custom form via the Form Manager, you can do this by adding a hidden input field to your form, then filling it with JavaScript when the page loads.