Messages

I would also like to use Media Mail from USPS.

Hello. What products do you want to send via Media Mail?

Hello.

First of all, please note that the "plus sign" icon is actually a drag-and-drop field, and it can be used to upload new files in bulk.

There is no standard setting to make the "Resource Library" tab the default tab in this popup.

As an alternative, there is a third-party extension that may help with bulk/automated downloadable product media handling:
https://marketplace.abantecart.com/auto_downloads

Based on the USPS reply, it appears Abante Cart indeed uses the older WebTools API. Regarding migration plans to the newer USPS API, you'll need to contact Abante Cart's development team directly, as I cannot confirm their internal roadmap.

Hello.
That is not correct. USPS in the latest AbanteCart version uses the new USPS API, not the older WebTools API. Please make sure you are referring to the current/latest AbanteCart release when reviewing USPS integration details.

Hello.
On the screenshot the "Product Option Value" tab is active and current tab

Hi Basara, thanks for following up.

To answer your questions:
Customer Country: UK
Order Currency: GBP
Paypal Method: PayPal Commerce (standard button on the fast checkout page)
Checkout buttons enabled: No
Product type: Physical goods only

Thank you

Hello
It seems like a cache-related issue. Version 1.3.2 is very outdated, and I believe this cache issue was fixed somewhere between AbanteCart 1.3.3 and 1.4.4.

The best solution would be to upgrade AbanteCart to the latest stable version. Please make a full backup of both the database and all files before attempting the upgrade.

As a temporary workaround, you can try setting up redirects in your .htaccess file so the store is always accessed through the correct HTTPS domain, not through the server IP address or an alternative host.

For example, redirect:

http://your-server-ip/
http://www.yourdomain.com/
http://yourdomain.com/

to one canonical URL, such as:
https://yourdomain.com/

After adding the redirect, clear AbanteCart cache and, if used, any server/CDN/browser cache as well.

Hello.
Products may also be missing from Admin if cache is outdated, or if the product is not assigned to the store view you are checking.

Those names are stored in the product description table. To check them in the database, use your own AbanteCart table prefix from system/config.php (DB_PREFIX) and run

Code Select Expand

SELECT name
FROM prefix_product_descriptions
WHERE name LIKE '%( Copy )%';
but it is unsafe to delete only from product_descriptions, because products are linked across several tables.

Hello.
In AbanteCart admin, search for "( Copy )", select all, and remove. Direct database edits are strongly discouraged.

Hi RCodiaDavid,

Thanks for taking the time to write this up and share the fixes you tried.

Before we can say much about the cause, we need a few more details about the actual PayPal transactions. PayPal Commerce can route payments through different methods depending on the customer and country, so this may not be the same path for every order.

Can you please check one of the affected payments and let us know:
1. what country the customer was from
2. the order currency
3. (important!) which payment method was actually used in PayPal, for example Sofort, Venmo, Pay Later, EPS, SEPA, Bancontact, card, PayPal balance, etc.
4. whether Product Page Checkout Buttons and Cart Page Checkout Buttons are enabled in your PayPal Commerce settings or you are sure the customer went through the normal full checkout flow
5. whether the cart had products requiring shipping, digital products, or both

The payment method is especially important because, depending on the method, the customer may even be asked to scan a QR code and complete the payment on their phone, so it is crucial to know which payment method was used.

The payment method can be visible in the PayPal transaction details. You can also check the logs in your PayPal developer account at developer.paypal.com to see if there are related API or webhook records for those transactions.

Once we know these details, it will be much easier to reproduce or narrow down where the checkout flow is breaking.

Hello,
Thanks for reporting this and for testing the new USPS extension in 1.4.4.
Regarding your first point: Bound Printed Matter, Media Mail, and Library Mail are special USPS package services with additional eligibility requirements. They are included in the extension for merchants who specifically need to ship those types of products, but they will not appear as options for regular products in the cart.

As for the duplicate USPS Ground Advantage option - we are aware of this behavior during development. It seems to be related to how the USPS API currently returns Parcel Select services. In some cases, USPS is returning Ground Advantage under both Parcel Select and Ground Advantage, which results in a duplicate entry. Unfortunately, this is not something we can control on the AbanteCart side. The workaround is to disable the Parcel Select method in your extension configuration, which should prevent the duplication.

We always advise contacting USPS support directly to consult about available services. Please let us know if they provide more details or if they add new services for regular products, so we can keep the extension aligned with their offerings.
Thanks again for your feedback and for helping improve the extension.

Hello

This is not related to the NOVATOR template. Europe/Istanbul is a valid PHP timezone, but MySQL/MariaDB is rejecting it because probably your hosting does not allow to set it.

In most cases this warning can be ignored, as it rarely causes serious issues. However, the proper fix is on the database server side. Ask your hosting provider/server admin to set MySQL timezone to match your php timezone.

I have reCaptcha enabled, but I still get spam customers and contact form entries. Any suggestions?

Hello.
Make sure reCAPTCHA is enabled for all relevant pages/forms and switch to reCAPTCHA v3, and consider increasing the score threshold in reCAPTCHA settings

Hello.
We tested an upgrade from 1.4.3 to 1.4.4, and UPS is working correctly in that case.

This error points to a missing dependency/class file from the UPS SDK rather than a general checkout issue.

Please compare your installed UPS extension files with the current 1.4.4 master UPS files here:

https://github.com/abantecart/abantecart-src/tree/master/public_html/extensions/ups

Pay special attention to the extensions/ups/core/ups_sdk/vendor/ directory and make sure all files are present and uploaded correctly. Also check file and folder permissions so PHP can read these files.

Another possibility is hosting-side security filtering. If your host has an internal firewall, for example ModSecurity, it may block part of the new UPS code or its requests. You may need to ask the hosting provider to check the ModSecurity/firewall logs for blocked requests related to the UPS extension.

Hello.
Thank you for reaching out and sharing the details. We'll investigate the issue with the update link

Thank you.  To try out the new USPS extension in AbanteCart v. 1.4.3, can I just copy https://github.com/abantecart/abantecart-src/tree/1.4.4/public_html/extensions/usps to the extensions folder in my installation?

Hello. You can try, but we recommend waiting for the 1.4.4 release