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THANKS!

I'm currently shopping for an IT service.  The entire mess of moving platforms is something beyond my capability.  I want to KEEP Abantecart if I can, and whoever I hire, I'll circle back to your information and try to move this.  I think in the end this will be a good move.

Abantecart version.  I can't tell you because I can't access it.  But yes, it's time to fire these guys and move on.  The problem is, I don't know how to do it, and I'm shopping for someone who can.  I'm just hoping I can retrieve it all.  It's thoroughly disgusting to spend many hours over many months to set up an e-commerce site, only to see it go down and have the service provider flip me the bird.  I hate to say it but if I have to start from scratch, I may just give up and quit.

FWIW -- I tried once again to get Hostmonster support.  They told me that Abantecart is part of Wordpress and they no longer support Wordpress.

I'm not kidding, that's what they told me.

Thank you very much!

I might try once more to contact Hostmonster to see if they can help, but based on calls of the last several days I'm not holding my breath.

I'll be paying an IT expert to do some of this for me, and I'm sure we'll be changing providers.  Ny hope is to set up for more streamlined e-commerce.  I know it's all there But I don't understand how to set it up.

Thanks again for your help.  Abantecart support has been super -- please don't change!

Thanks for getting back with me.  I suspected it was a change by Hostmonster that did this, but calling them accomplished nothing.  They blamed it on Abantecart and said there's nothing they can do.

Believe me, I'm not happy.  E-mail problems and now website problems, and they're washing their hands of it.  Meanwhile I'm out of business.

It appears the solution is to fire these guys and start over using a new platform.  It's going to be ugly but it's the only way.  Is there ANY way I can download all the Abantecart files and somehow upload them to the new site?

I set up my Abantecart site a few years ago.  Got EXCELLENT help from folks here, and once set up, it has been running seamlessly.

NOW I have a problem, and I hope someone can help.

My platform is Hostmonster.  I have been using them for years, and their service and support has been phenomenal -- until now.  On January 10th my e-mail stopped working.  I called and got runaround.  Long story short, I've called MANY times and have received no help whatsoever -- just shuck and jive.  Currently, thanks to a third party, I can get e-mail through Microsoft mail, but that's all.  I've complained and complained, resulting only in frustration.

But that's e-mail, I posted this for background.  TODAY I went to my Abantecart page, and all I'm getting is a blank screen..  Have tried throughout the day, it's gone completely.  I called Hostmonster once again, got more shuck and jive, and was finally told it's not their problem and that's Abantecart's fault.

Has Abantecart changed something?  All I know is the site is down.  Is there some way this can be checked?  Also, the overall service is so bad now that I'm ready to change platforms.  Will there be some way to move my site elsewhere without having to start from scratch?  There are so many products, and so much work, that if I can't move, or get it working. I may have to delete it entirely and quit doing e-commerce.  I'm hoping you can help.  Thanks!

I'm sure a lot of us are dealing with this right about now -- prices jumping.

Sure enough, I just got an e-mail from my supplier, their entire product line has gone way up in price.

If it's a single item, or a few items, it's not hard to make the changes.  Simply go to the Products page, type in a key word, an when you see the product in question, simply adjust the price and save.

However I have a number of products (car stereos) that are specific to certain cars.  Although it's only one product, there are several listings.  For example, a model 230 has just gone up in price.  There's a SKU number for a 230 to fit a 1964 Mustang, another to fit a 57 Chevy, etc.  The 230 has pages and pages of SKU numbers, all of them the same price.

Changing the price means cut & paste, cut & paste, and it takes a long time to update them all.  Is there a shortcut somewhere that would allow me to update EVERY 230 in one shot?  This would be a huge timesaver.

Thanks!

THANK YOU!

With the help of folks on this forum, we're fixed.  However I'm scratching my head -- am I the first one to report such a problem when it's a programming error?  Whatever, I'm glad we're ip and running, and hopefully we've saved a lot of other people from similar headaches.

Glad that this was uncovered.  Thanks again!

Anyone?

If this happened t you, what would your next step be?

Okay, I have tried and tried to find the version.  Switching from page to page, once in awhile I get a quick pop-up, and I don't have time to read it, but at a quick glance it looks like version 1.2.16.

I used snipping tool to capture part of the error log page, but I can't figure out howto imbed this in this message.  Several lines, each one says "UPS Curl Error" with a date and time, nothing else.  Sorry but that's all I have to go on.Scouring the UPS page, and also looking at the instructions for the page, the only thing I could find with any question about it was Customer Classification Code.  I changed it from 03 to 01.  Might that fix something?  I'll have to wait for another order to see if it works or if I tick off yet another customer.

Sorry if I sound totally lost, but I'm totally lost.

I had started a thread in the Extensions section but can't get a response.  If anyone can help please forward me to it.

I had set up AbenteCart a few months ago, with GREAT help here, and overall it has been working smoothly -- or so I thought.

Lately I've noticed some orders coming in, and customers are always selecting USPS which is a bit strange -- until someone called me and said he tried using UPS and it locks up at checkout.  I went to my error log, it's loaded with "UPS Curl Error."  Lots of them.  No specifics beyond that, just error.

I've checked my settings and can't find a problem.  I've contacted UPS, who said my user ID and Access Key are working fine and that he would need to see the API code to see why it doesn't work.  He said it is apparently something within AbanteCart, or my settings anyway, that's the problem.

Where do I go next?  What can we do?  To be honest, I can't tell you if UPS was working and then quit, or if UPS never worked to begin with.  All I know is that I'm currently stuck, as my main supplier uses UPS only for most orders., so I need it.

Thanks!

I went to the UPS site, copied and pasted my access key to their site to see what it says.  It got right in, and there's a chart that lists various tasks.  I have Test selected for freight pickup, rating, and shipping -- nothing is shipped freight -- everything else is listed as Production.

Everything in the Abantecart setup looks fine to me, although in the General settings Auto Select is Off, and just below it, Select To Restrict Payments is Select Some Options.  Anything here?

What's the next step?  Should I try to get another Access Key and see what it does?  Is there a test I can run somewhere to verify that Abantecart and UPS are working together?  Should I try to call UPS and see if they can help me in any way?

I'm stuck, waiting for an answer.

I looked through the page with my UPS parameters.  Everything looks in order as far as I can tell.  I noticed there is a switch for Test Mode.  What happens if I turn it on?  Is there some sort of troubleshooting test I can run?

Wow -- I checked the error log, it is LOADED with "UPS curl error."

No further details except for times and dates.

So what's the next step?  Where do I begin troubleshooting?

Hopefully I can get some help here.  When I first set up AbanteCart I had loads of questions, and the help I got here was beyond superb!

Overall it has been running well, but now I've got an issue:

First off, my store in not my mainstream business.  I've been working 18-hour days which is great but wears you out, and I only get occasional orders from the store.  In other words you can call me a newbie, because I don't use it enough to be really proficient.

A short time ago I began getting orders, all of them asking to ship USPS, which I thought was strange because UPS is better for most of these orders.  Then my supplier chimed in and asked why all my orders were USPS.  So I disabled the USPS extension.

Today I think I found out why.  I got an e-mail from a customer who is trying to place an order but it gets blocked when he selects shipping.  His only option is UPS and it doesn't accept it.

I can tell you this much -- I don't use my UPS account much anymore, as I use Shipstation for all my stuff from the shop.  However, just last week I indeed used my UPS account, so it's certainly active.

Sp -- any ideas why Abante orders are being rejected by UPS?  Where can I begin troubleshooting?

Thanks in advance.