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#21
General Support / Re: Site can't check out
Last post by Basara - December 22, 2025, 01:57:25 AMHello,
It looks like the manual upgrade may not have been completed correctly. Did you see any errors when running the SQL upgrade? Also, please confirm that the database table prefix was changed correctly.
In the admin panel, you should see the same forms and fields for each form under Design > Form Manager. Please compare your setup with the demo here: https://www.abantecart.com/shopping-cart-demo
It looks like the manual upgrade may not have been completed correctly. Did you see any errors when running the SQL upgrade? Also, please confirm that the database table prefix was changed correctly.
In the admin panel, you should see the same forms and fields for each form under Design > Form Manager. Please compare your setup with the demo here: https://www.abantecart.com/shopping-cart-demo
#22
Installation and Configuration / Re: AbanteCart Version 1.4.2 -...
Last post by Basara - December 22, 2025, 01:54:20 AMHello.
The error simply means your mail server (SMTP) is rejecting the credentials and/or the host/port combination, so authentication is failing.
The fact that you still receive the test email does not mean SMTP authentication is working. On shared hosting, this is most likely caused by the hosting mail server falling back to local delivery, especially when the message is sent to an email address on the same domain as the store.
To resolve this, you need to contact your hosting/email provider and ask them for the correct, fully working SMTP settings
The error simply means your mail server (SMTP) is rejecting the credentials and/or the host/port combination, so authentication is failing.
The fact that you still receive the test email does not mean SMTP authentication is working. On shared hosting, this is most likely caused by the hosting mail server falling back to local delivery, especially when the message is sent to an email address on the same domain as the store.
To resolve this, you need to contact your hosting/email provider and ask them for the correct, fully working SMTP settings
#23
Installation and Configuration / Re: AbanteCart Version 1.4.2 -...
Last post by ixl - December 21, 2025, 02:37:47 AMIts just the most basic SMTP. Password double checked as well.
I have found that there appears to be an issue authenitcating. I would of picked this up sooner if the Abante site checked when you save per line in the setup but it doesnt. It only checks if you use the main save at the bottom of the page. So this error comes up when saving:
Mailer Validation Error: Failed to authenticate on SMTP server with username "xxxx@mydomain.com" using the following authenticators: "LOGIN", "PLAIN". Authenticator "LOGIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".". Authenticator "PLAIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".".
I also get this email which confuses me more: ( I have omitted the email addresses)
From:
Sent: 21 December 2025 07:25
To:
Subject: Your store mailer validation email
If you're reading this, it means the mail-sending feature in your store is working.
Incoming Server: mail.domain.com
IMAP Port: 993 POP3 Port: 995
Outgoing Server: mail.domain.com
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.
Thanks for any help, it is appreciated.
I have found that there appears to be an issue authenitcating. I would of picked this up sooner if the Abante site checked when you save per line in the setup but it doesnt. It only checks if you use the main save at the bottom of the page. So this error comes up when saving:
Mailer Validation Error: Failed to authenticate on SMTP server with username "xxxx@mydomain.com" using the following authenticators: "LOGIN", "PLAIN". Authenticator "LOGIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".". Authenticator "PLAIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".".
I also get this email which confuses me more: ( I have omitted the email addresses)
From:
Sent: 21 December 2025 07:25
To:
Subject: Your store mailer validation email
If you're reading this, it means the mail-sending feature in your store is working.
Incoming Server: mail.domain.com
IMAP Port: 993 POP3 Port: 995
Outgoing Server: mail.domain.com
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.
Thanks for any help, it is appreciated.
#24
General Support / Re: Site can't check out
Last post by MHaz - December 20, 2025, 11:14:49 AMThanks for the help. Now I'm having a new issue after doing the manual update:
Quote2025-12-20 10:02:55 - App Error: AbanteCart core v.1.4.3 NOT EXIST Form with name AddressFrm
Trace:
#0 /home2/mhazcom/public_html/vagabonddecals/core/engine/form.php on line 171
#1 /home2/mhazcom/public_html/vagabonddecals/core/engine/form.php on line 125
#2 /home2/mhazcom/public_html/vagabonddecals/storefront/model/account/address.php on line 283
#3 /home2/mhazcom/public_html/vagabonddecals/storefront/controller/responses/checkout/pay.php on line 310
#4 /home2/mhazcom/public_html/vagabonddecals/core/engine/dispatcher.php on line 306
2025-12-20 10:02:56 - App Error: AbanteCart core v.1.4.3 FastCheckout Error: Error with shipping quote: CustomerID: 28 Invalid Authentication Information.(250002)
Trace:
#0 /home2/mhazcom/public_html/vagabonddecals/storefront/controller/responses/checkout/pay.php on line 2024
#1 /home2/mhazcom/public_html/vagabonddecals/storefront/controller/responses/checkout/pay.php on line 1798
#2 /home2/mhazcom/public_html/vagabonddecals/storefront/controller/responses/checkout/pay.php on line 357
#3 /home2/mhazcom/public_html/vagabonddecals/core/engine/dispatcher.php on line 306
#4 /home2/mhazcom/public_html/vagabonddecals/core/engine/response.php on line 87
#25
Support / Re: Stripe Payment Extension v...
Last post by Tony Chavarria - December 19, 2025, 01:12:39 PMPS: Couldn't I just use the Stripe extension version 1.0.3 that came with my original installation back in 2019? When I click on the options to connect to my Stripe account it does reach my Stripe account and appears to be ready to interface with AbanteCart??
#26
Support / Re: Stripe Payment Extension v...
Last post by Tony Chavarria - December 19, 2025, 12:26:13 PMHi again Basara, appreciate your responses. Let me reply to each item:
For AbanteCart 1.3.2, the correct default Stripe extension version is 1.1.1.: Ok. But just a heads up, when I look at the Extensions option in the left side dashboard the Stripe extention says it's Version: 1.0.3 Installed on: 05/25/2019 09:50:18 AM
The ONLY other Stripe extension in the AbanteCart store is a Stripe subscription extension for $59. Do you know where I can find the version you say I need? Version 1.1.1 ?
(Afterbacking up my current installation) and should I go ahead and upgrade to AbanterCart version 1.4.3 will I lose my current files, custom branding settings and layout blocks and so forth? In other words am I going to be rebuilding my current layout and branding using the new version?
'any settings and programming that will add sting in.' Could you please clarify what you are referring to? Yes, what I am asking is will I be rebuilding my website and/or reconfiguring the new installation and any "surprises" by installing a new version and its compatibility with my current AbanteCart configurations?
Thank you sooooo much for your time in helping me!!
Tony
For AbanteCart 1.3.2, the correct default Stripe extension version is 1.1.1.: Ok. But just a heads up, when I look at the Extensions option in the left side dashboard the Stripe extention says it's Version: 1.0.3 Installed on: 05/25/2019 09:50:18 AM
The ONLY other Stripe extension in the AbanteCart store is a Stripe subscription extension for $59. Do you know where I can find the version you say I need? Version 1.1.1 ?
(Afterbacking up my current installation) and should I go ahead and upgrade to AbanterCart version 1.4.3 will I lose my current files, custom branding settings and layout blocks and so forth? In other words am I going to be rebuilding my current layout and branding using the new version?
'any settings and programming that will add sting in.' Could you please clarify what you are referring to? Yes, what I am asking is will I be rebuilding my website and/or reconfiguring the new installation and any "surprises" by installing a new version and its compatibility with my current AbanteCart configurations?
Thank you sooooo much for your time in helping me!!
Tony
#27
Support / Re: Stripe Payment Extension v...
Last post by Basara - December 19, 2025, 07:10:52 AM For AbanteCart 1.3.2, the correct default Stripe extension version is 1.1.1. Please also note that there are third-party Stripe extensions in the marketplace, and their compatibility may vary.
Also, AbanteCart 1.3.2 is very outdated. The latest in the 1.3 branch is 1.3.4, and the current stable release is 1.4.3, which includes a new template, support for newer PHP versions, and improved security.
I'm not sure what you mean by 'any settings and programming that will add sting in.' Could you please clarify what you are referring to?
Also, AbanteCart 1.3.2 is very outdated. The latest in the 1.3 branch is 1.3.4, and the current stable release is 1.4.3, which includes a new template, support for newer PHP versions, and improved security.
I'm not sure what you mean by 'any settings and programming that will add sting in.' Could you please clarify what you are referring to?
#28
Installation and Configuration / Re: AbanteCart Version 1.4.2 -...
Last post by Basara - December 19, 2025, 06:51:54 AMHello.
What is your Mail Protocol in setting? https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings
What is your Mail Protocol in setting? https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings
#29
Installation and Configuration / Re: AbanteCart Version 1.4.2 -...
Last post by ixl - December 19, 2025, 02:57:37 AMQuote from: Basara on December 15, 2025, 02:39:23 AMHello.
Try disabling ModSecurity and check AbanteCart + webserver logs for the blocked request
I think I may need some more help on this if possible please.
Firstly, "log errors" is enabled (and always has been) but in "System > Logs" there are no errors reported.
Secondly, I cannot find an area or section for "ModSecurity" ?
Seems odd that the order emails work and manual order update emails, but not the manual email to customers.
#30
Installation and Configuration / Re: AbanteCart Version 1.4.2 -...
Last post by ixl - December 17, 2025, 02:11:56 PMQuote from: Basara on December 15, 2025, 02:39:23 AMHello.
Try disabling ModSecurity and check AbanteCart + webserver logs for the blocked request
Thanks I will and report back.
This was working previously but I have a suspicion that the recent updates may have affected it. Its the only thing thats changed.
Ill let you know.
Thanks for the heads up.