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#31
SEO / How should a service business ...
Last post by HauchiKay - October 02, 2026, 04:52:40 AM
How should a service business structure multiple service-intent pages without keyword cannibalisation?

I have been looking at how a service-based business should structure its website when customers search for the same general service using several different intents.

For example, a catering business may have one broad service category around "catering services", but customers can also search for things such as wedding catering, corporate catering, private catering, outdoor catering and other event-specific services.

My concern is keyword cannibalisation.

If every page tries to rank for the same broad term, the pages can become very similar. On the other hand, putting everything on one page makes it difficult to answer the specific questions behind each search.

I am currently thinking about an approach where the main service page explains the overall offering, while individual pages have a clearly different purpose.

For example:

Main service page: what the company provides generally
Corporate page: business events, conferences, meetings and scheduling
Wedding page: reception planning, guest numbers, menus and service timing
Outdoor page: tents, garden venues, weather, food holding and equipment
Private event page: birthdays, family gatherings and smaller functions

The important part would be making each page genuinely useful rather than simply changing the keyword in the heading.

For an AbanteCart store, would you treat these as categories, products, information pages, or another structure?

I would also be interested in how other AbanteCart users handle the relationship between the URL structure, page title, H1, description and internal links when several services are related but have different search intent.

I have been testing this structure on a real catering website and it has made me think that the information architecture may be more important than simply adding more keywords.

Has anyone dealt with a similar service-based catalogue in AbanteCart?
#32
Payment Modules / Re: PayPal Commerce v1.4.4
Last post by yonghan79 - October 01, 2026, 12:45:01 PM
no on both of your question. it appears that some of the orders has the same issue.

when does the base info get passed to paypal?

how can we add debug to capture the error?

also what is the preferred mail transport for cart v1.4.4.
#33
General Discussion / How AI Chatbots Can Improve Cu...
Last post by nextgensoft - October 01, 2026, 05:28:13 AM
Hi everyone,

I've been exploring how AI can be used to improve customer support for eCommerce stores, particularly for stores that receive repetitive questions about products, orders, shipping, returns, and availability.

One practical use case is an AI-powered customer support chatbot.

Instead of relying only on static FAQs, an AI chatbot can help customers find information through a conversational interface. For example:

"Is this product available in my size?"
"Where is my order?"
"What is your return policy?"
"Which product would be better for this use case?"
"Do you ship to my location?"
Where AI chatbots can help

For an eCommerce store, a chatbot could potentially assist with:

1. Product discovery
Customers can describe what they need instead of manually browsing through multiple categories.

2. FAQ automation
Common questions about shipping, payments, returns, and store policies can be answered automatically.

3. Customer support outside business hours
An AI assistant can provide basic support when a human support team isn't available.

4. Better access to store information
A chatbot connected to an approved knowledge base can provide answers based on the store's available information rather than requiring customers to search through multiple pages.

5. Human handoff
More complex issues should still be transferred to a human support representative rather than forcing the customer through an automated conversation.

What I think is important

The chatbot itself isn't the difficult part. The bigger challenge is making sure it has access to accurate and up-to-date information.

For example, an AI assistant should not confidently tell a customer that an item is in stock if it doesn't have access to current inventory data.

The same applies to order status, pricing, shipping estimates, and return policies.

For an AbanteCart store, I think an interesting area for discussion would be how an AI chatbot could securely connect with store data or APIs while keeping customer and order information protected.

Has anyone here experimented with AI chatbots for an AbanteCart store?

I'm particularly interested in hearing about:

AbanteCart API integrations
Product/catalog data access
Customer-support automation
AI-based product recommendations
Secure authentication and data handling
Experiences with existing AI extensions

Would be interested to hear what the community has tried and what worked or didn't work.
#34
Configuration / Re: AC Version 1.4.3- DISCOUN...
Last post by ixl - October 01, 2026, 02:02:02 AM
Quote from: Basara on September 28, 2026, 04:26:04 AMHello.
If you're using the latest version of AbanteCart, the "SALE" label can be changed in the admin language definitions using the key text_badge_sale.
Brilliant, thank you Sir ;)
#35
General Support / Re: New Hosting Company, Diffe...
Last post by johnsma2000 - September 30, 2026, 04:47:33 PM
I think there are 2 issues.
1. The Current Parent domain is different from the old parent domain; so the username is the old one. Can I change the old username to match the current username?
2. I still don't have anywhere to enter the username and password. I have the correct address in the address bar.
see picture.
#36
General Support / Re: New Hosting Company, Diffe...
Last post by Basara - September 30, 2026, 11:50:33 AM
Hello,
Since you have access to the files on the new hosting account, you can find the unique admin key directly in your AbanteCart configuration file.
Open: system/config.php

and look for this line:
define('ADMIN_PATH', 'your_admin_key');

The value inside the quotes is your unique admin key.
For example, if you have:
define('ADMIN_PATH', 'mysecretadmin');

then you would access the admin login at: https://yourdomain.com/index.php?s=mysecretadmin

AbanteCart uses this unique key instead of a standard /admin/ URL for additional security. This is also covered in the documentation here:

https://abantecart.atlassian.net/wiki/spaces/AD/pages/3932161/Most+Common+Settings

Since the site was moved to a different hosting setup, if the correct admin URL still does not work, there could also be an issue with redirects, .htaccess, domain configuration, or the way the site was migrated.

If you are not comfortable troubleshooting the server/migration side yourself, there is always the option to ask a developer for help. For example, AbanteCart managed services are available here:

https://managed.abantecart.com/

They can help with migration and getting the store/admin access working correctly.
#37
General Support / Re: New Hosting Company, Diffe...
Last post by timlight10 - September 29, 2026, 05:18:37 PM
#38
General Support / New Hosting Company, Different...
Last post by johnsma2000 - September 29, 2026, 01:41:08 PM
New Hosting Company, Different setup = Can't login to admin.
I had a domain that was publicized acting as an invisible firewall. Now with the move to the new hosting company, that setup is gone, the original admin login page isn't there anymore and I don't know how to login to admin to fix it and update Abantecart.

My website is still running Abantecart and accepting orders. I just can't get into the admin pages to access those orders.

I was able to try logging in once but I think it was going to the wrong address to verify it. The old hosting company suspended my account so now the image below is the login page I can see. No Login or password are requested.

Abantecart website doesn't recognize my email to login with my email address so I had to create a new one. So I'm missing the correct account with my extension purchases history.

I can access the new hosting company files. But I don't know what to change to gain access to the admin dashboard.

How do I fix this?
Melissa

#39
Payment Modules / Re: PayPal Commerce v1.4.4
Last post by abolabo - September 29, 2026, 10:53:24 AM
Quote from: yonghan79 on September 16, 2026, 11:19:20 PMOr is it possible when a customer makes multiple payment attempts cause the error?
or you had test with two instances of the same store.
or you have placed an order and then have reinstalled the cart.

See table paypal_orders for details
#40
Configuration / Re: AC Version 1.4.3- DISCOUN...
Last post by Basara - September 28, 2026, 04:26:04 AM
Hello.
If you're using the latest version of AbanteCart, the "SALE" label can be changed in the admin language definitions using the key text_badge_sale.

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