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#71

Support / Re: testing email

Last post by Basara - December 24, 2025, 06:49:01 AM

Hello,
Your SMTP server may block emails due to factors such as domain reputation, sending frequency, content or other restrictions.

#72

Support / Re: testing email

Last post by ixl - December 24, 2025, 02:15:03 AM

Mailer Validation Error: Failed to authenticate on SMTP server with username "byteoptics@tuneitpro.com" using the following authenticators: "LOGIN", "PLAIN". Authenticator "LOGIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".". Authenticator "PLAIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".".
#0 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/Smtp/EsmtpTransport.php(177): Symfony\Component\Mailer\Transport\Smtp\EsmtpTransport->handleAuth()
#1 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/Smtp/EsmtpTransport.php(134): Symfony\Component\Mailer\Transport\Smtp\EsmtpTransport->doEhloCommand()
#2 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(255): Symfony\Component\Mailer\Transport\Smtp\EsmtpTransport->executeCommand()
#3 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(281): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->doHeloCommand()
#4 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(211): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->start()
#5 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/AbstractTransport.php(69): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->doSend()
#6 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Transport/Smtp/SmtpTransport.php(138): Symfony\Component\Mailer\Transport\AbstractTransport->send()
#7 /home/tunei960/billing3.tuneitpro.com/vendor/symfony/mailer/Mailer.php(38): Symfony\Component\Mailer\Transport\Smtp\SmtpTransport->send()
#8 /home/tunei960/billing3.tuneitpro.com/core/lib/mail.php(332): Symfony\Component\Mailer\Mailer->send()
#9 /home/tunei960/billing3.tuneitpro.com/admin/controller/pages/setting/setting.php(768): AMail->send()
#10 /home/tunei960/billing3.tuneitpro.com/admin/controller/pages/setting/setting.php(65): ControllerPagesSettingSetting->_validate()
#11 /home/tunei960/billing3.tuneitpro.com/core/engine/dispatcher.php(308): ControllerPagesSettingSetting->main()
#12 /home/tunei960/billing3.tuneitpro.com/core/engine/dispatcher.php(343): ADispatcher->dispatch()
#13 /home/tunei960/billing3.tuneitpro.com/core/engine/page.php(110): ADispatcher->dispatch()
#14 /home/tunei960/billing3.tuneitpro.com/core/engine/router.php(204): APage->build()
#15 /home/tunei960/billing3.tuneitpro.com/core/engine/router.php(86): ARouter->route()
#16 /home/tunei960/billing3.tuneitpro.com/index.php(95): ARouter->processRoute()
#17 {main}
why is this not working, have the exact same settings in v1.3.4, setting up v1.4.2 on same server but email is failing. And running php v8.3 Need some help!

I had this exact same issue (and still do).

Its not the credentials, because these work fine on a separate vanilla install on the same server, same domain as a test.

Something is not storing the credentials somewhere or there is a change between updates breaking the working functionality, I mean, I have manually checked every file and just dont get why it doesnt work.  File and Folder permissions were not correct I might add, following an update, but this was sorted and still doesnt solve the issue.

Let me know if you sorted it.

#73

General Support / Re: Site can't check out

Last post by MHaz - December 23, 2025, 03:20:26 PM

Ok, so I'm an idiot... I forgot the semicolon at the end of the "include..." line.

Ran the update again. Still only have the ContactUsFrm in my Forms Manager.

Can I add the forms manually, or is there something else under the hood that isn't working, too?

#74

General Support / Re: Site can't check out

Last post by MHaz - December 23, 2025, 11:17:18 AM

The Database updated correctly with no errors. When I did the manual update, everything loaded normally. I only have the ContactUsFrm in my Forms Manager.

This is the error in my logs:

2025-12-21 10:09:33 - Unknown Error:  AbanteCart core v.1.4.3 syntax error, unexpected token "class"
Trace:
#0 /home2/mhazcom/public_html/vagabonddecals/core/engine/dispatcher.php(341): ADispatcher->dispatch(Object(ControllerCommonPage))
#1 /home2/mhazcom/public_html/vagabonddecals/core/engine/page.php(110): ADispatcher->dispatch()
#2 /home2/mhazcom/public_html/vagabonddecals/core/engine/router.php(204): APage->build('common/page')
#3 /home2/mhazcom/public_html/vagabonddecals/core/engine/router.php(86): ARouter->route()
#4 /home2/mhazcom/public_html/vagabonddecals/index.php(81): ARouter->processRoute('index/login')
#5 {main} in /home2/mhazcom/public_html/vagabonddecals/admin/controller/common/head.php on line 25

Line 25 is where I added the include('upgrade.php') line. Tried it there and at line 30.

#75

Installation and Configuration / Re: AbanteCart Version 1.4.3 -...

Last post by ixl - December 23, 2025, 02:00:30 AM

So far found 1 file, but I need to spend time going through each dir...

This file is not the same as the latest release, so clearly missed during the update patches...

/storefront/controller/blocks/cart.php

I'll keep going.

Thanks for the help anyway, maybe I will find the files and it will work out, but its how this has happened that is bothering me.

#76

Installation and Configuration / Re: AbanteCart Version 1.4.3 -...

Last post by ixl - December 22, 2025, 02:43:14 PM

Hi

Yes I've started to do this manually but its going to take too long.

I think given the fragility of updates I may have to shelve abante.

Its a shame tbh if updates are not stable to be applied, I cant be doing this every update or so.

Ill see anyway.

Was kind of hoping there was a script to do a check....

#77

Installation and Configuration / Re: AbanteCart Version 1.4.3 -...

Last post by Basara - December 22, 2025, 09:14:35 AM

Hello.
The best place to start would be a manual comparison between the working install and the affected one, focusing on:
Core files: compare the AbanteCart core directories to ensure no files are missing, outdated
Database structure: compare the database schema

#78

Installation and Configuration / Re: AbanteCart Version 1.4.3 -...

Last post by ixl - December 22, 2025, 09:09:30 AM

Not too sure now how to resolve this, clearly something is not right, as the hosting is fine on an identical install to email to and from in the same way as the base install with the issue.

I am wondering if there is a way to run some form of integrity check of the release?   My main original release was installed via softaculous, but updated manually from your internal update feature within abante itself.

Also, you may recall I pointed out an issue with the emailing previously on the templates being different in the code, (  https://forum.abantecart.com/index.php/topic,11617.0.html  ) so my theory is that the update is not truly being applied in some way, and maybe breaking the release that I have...

#79

Installation and Configuration / Re: AbanteCart Version 1.4.2 -...

Last post by ixl - December 22, 2025, 06:20:00 AM

I have just done a fresh separate install and the emailing works with the same settings I set above so as I say, i think something is breaking between updates as this initially worked.

#80

Installation and Configuration / Re: AbanteCart Version 1.4.2 -...

Last post by ixl - December 22, 2025, 05:57:35 AM

Just to advise, I have checked several things over the weekend and I cannot fathom out the issue.

It seems that regardless of which email setting I try to use, it fails for the "Customer Email" feature.

The strange things are that:

1, I can successfully apply the credentials in the first instance (for SMTP) and I do not get an error.  I then receive a email stating my email config is working.    However I still cannot send an email.    However if I save the email setup beyond the first attempt, i then get the forementioned errors.

2, Regardless of the errors above, emails seem to work for :

 Notifying new customers for new accounts and their activation
 Order Notification emails to both customer and the admin
 Emails for order updates to the customer.

The issue seems be around the SMTP manual email feature where I should be able to send an email to customers.

Kind of frustrating to be honest.

If anyone has any info on this it would be appreciated.

I have provided the correct smtp settings above...

Could it be that abante doesn't like non ssl?

Also, if i try and use the other non smtp options for mail. I get similar errors, so something doesn't seem right.

For example if I set to use "inner email" I get immediate errors when I save starting off with this..

 
Home/Settings

Mailer Validation Error: Call to undefined function Symfony\Component\Mailer\

So I dont think its directly smtp.

Further, if its rejecting the credentials then why do i still receive the notification stating the email setup is working immediately after I set them?

I'll discuss with my host but the above seems to suggest something else isn't right to me.

Thanks for your input mate.