Author Topic: Google Analytics 4 (GA4) Not showing purchases or revenue  (Read 2977 times)

Offline RCodiaDavid

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Google Analytics 4 (GA4) Not showing purchases or revenue
« on: September 15, 2023, 04:18:19 AM »
Hi,

The new GA4 has been a bit of a nightmare. It never seemed to migrate properly from UA and is still bugged so I thought that was the issue, but I've set up a new GA4 and we are still not getting the purchase and revenue data come through.

Have updated to 1.3.4 and everything else seems to be coming through okay but purchases are not showing which is the most vital bit.

We are UK based and using GBP.

Any suggestions?

Thanks in advance

Offline Basara

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Re: Google Analytics 4 (GA4) Not showing purchases or revenue
« Reply #1 on: September 15, 2023, 07:29:51 AM »
Hello.
If your theme is not BS5 it may require update

Offline RCodiaDavid

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Re: Google Analytics 4 (GA4) Not showing purchases or revenue
« Reply #2 on: September 15, 2023, 08:42:19 AM »
Yes I updated to the new theme that came with the update.

Offline Basara

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Re: Google Analytics 4 (GA4) Not showing purchases or revenue
« Reply #3 on: September 15, 2023, 09:26:01 AM »
Hello

The purchases may come later to GA (about one day) but you can use google tool https://tagassistant.google.com/ to see what is sent after you complete the order

Offline RCodiaDavid

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Re: Google Analytics 4 (GA4) Not showing purchases or revenue
« Reply #4 on: September 15, 2023, 10:08:34 AM »
Ok thanks, I'll have a look at it over the weekend.

Offline RCodiaDavid

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Re: Google Analytics 4 (GA4) Not showing purchases or revenue
« Reply #5 on: September 29, 2023, 09:43:16 AM »
Wow, seems that the solution to another problem we started having may also have fixed purchases not coming through to GA4

https://forum.abantecart.com/index.php/topic,10379.0.html

"it appears that the PayPal Express Checkout payment module, even though it wasn't active, was the culprit.

Even though we've never used it, it's not compatible with the new store template and needed uninstalling completely"


Still keeping a close eye on everything but looks like payments are working and data is flowing. Good times!

Thanks for the help.

 

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