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CardConnect Test - Connection to CardConnect server can not be established.
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Topic: CardConnect Test - Connection to CardConnect server can not be established. (Read 4904 times)
bw1ab
Newbie
Posts: 13
Karma: +1/-0
CardConnect Test - Connection to CardConnect server can not be established.
«
on:
November 15, 2018, 08:45:36 PM »
Bounced back & forth between CardConnect and Host Provider to get a solution.
The final answer from Host was:
It seems that the issue is our server is blocked on the fts.cardconnect.com end. Please contact support of the cardconnect to they check if (main server Ip) and (your Dedicated IP) aren't blocked.
Paypal Standard works.
CardConnect has all the required fields filled out for their test button.
Is there an addition API configuration needed elsewhere?
At a loss?
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Basara
Administrator
Hero Member
Posts: 5838
Karma: +275/-2
Re: CardConnect Test - Connection to CardConnect server can not be established.
«
Reply #1 on:
November 16, 2018, 03:28:56 AM »
Hello.
Did you contact CardConnect support? Provide them your server IP and your computer IP addresses
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bw1ab
Newbie
Posts: 13
Karma: +1/-0
Re: CardConnect Test - Connection to CardConnect server can not be established.
«
Reply #2 on:
November 16, 2018, 10:51:30 AM »
YEP
That is why I said it was bounced back between CardConnect and Host provider.
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bw1ab
Newbie
Posts: 13
Karma: +1/-0
Re: CardConnect Test - Connection to CardConnect server can not be established.
«
Reply #3 on:
November 18, 2018, 02:36:32 PM »
NEVER MIND, verified with host the credentials CardConnect sent me were not correct.
FYI: the test credentials work !
Domain portion to API: fts.cardconnect.com
Merchant ID: 496160873888
API Username: testing
API Password: testing123
Test Mode ON
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Basara
Administrator
Hero Member
Posts: 5838
Karma: +275/-2
Re: CardConnect Test - Connection to CardConnect server can not be established.
«
Reply #4 on:
November 19, 2018, 02:31:06 AM »
Make sure you use latest CardConnect extension version. (for now it is 1.0.1)
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bw1ab
Newbie
Posts: 13
Karma: +1/-0
Re: CardConnect Test - Connection to CardConnect server can not be established.
«
Reply #5 on:
November 19, 2018, 02:17:15 PM »
Used the latest cardconnect 1.0.1.
FYI:
The issues was the extension TEST MODE button.
The TEST MODE ON worked for the test credentials.
The TEST MODE OFF is needed for the real credentials.
A newbie mistake, but I am a newbie to this.
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CardConnect Test - Connection to CardConnect server can not be established.
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