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Messages - llegrand

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Templates / Re: Error message saving customised settings
« on: September 22, 2018, 09:46:27 AM »
best place to get help on any MarketPlace extensions is directly from the developer.   There is a support tab within the product page that will tell you the best way to contact the developer for help with their product.

Template Support / Re: working parallel on a new template
« on: September 13, 2018, 09:02:37 PM »
One note  -  If you did not use Softaculous to do your original installation of AbanteCart you will need to use the IMPORT tab within Softaculous to add the site to Softaculous.   It is easy  and the Import tab and the From this Server Tab is pretty self-explanatory.
This will NOT change your files, database or any settings -  it just adds it to the Softaculous application so you can use those features.

Template Support / Re: working parallel on a new template
« on: September 13, 2018, 03:58:31 PM »
If you have Softaculous on your cPanel , and the your account allows more than one database, you can use it to great advantage.
They have cloning
and the latest feature is staging -  read more about it here

Security / Re: unblock ip address
« on: September 11, 2018, 01:12:03 PM »
My advice would be to consider changing hosts.  If you get this non-responsive attitude now,  think about how negatively that "support" would be to a working site in lost sales and customer dissatisfaction.
A quality hosting service is a necessity for an ecommerce site -  Quality doses not always mean more cost,  there are lots of reputable host with good support.

Probably a settings issue - please read this article from the manual

SEO / Re: What is Google Tag Manager?
« on: September 04, 2018, 09:07:19 AM »
Hello Jack,
Have you read this info from Google -
And check out the ones on the right side under the heading Help for additional considerations.

Extension Support / Re: VAT Tax ID extension removed our logo
« on: August 25, 2018, 10:19:50 PM »
Vat Tax ID  is one of our extensions.  Please open a support ticket with us,  there is a link in your extension  and on the support tab on the MarketPlace extension page
contacting the extension developer is the best way to get good support for an extension.  You should also provide as much info as possible -  what cart verision is enabled,  any other extensions that you have installed,  any template other than the core template.   All these things  help to solve your issue.

Our extensions are developed and tested to work with unmodified default AbanteCart installations.  We also insure that all of our extensions work with each other without conflict.

 File Modifications: If you require support and have modified any files or have other extensions (non-WHY2), please tell us about these, we will do our best to solve your issues to use our extensions or instruct you in the necessary changes that need to be made.  But our responsibility is limited to best effort.
The Support TeamWe Hear You 2, Inc. (WHY2)

Shipping Modules / Re: USPS Integration by Why 2 we hear you
« on: August 17, 2018, 04:43:31 PM »
Ok,  you've redeemed your rep a wee bit. 


Shipping Modules / Re: USPS Integration by Why 2 we hear you (updated)
« on: August 17, 2018, 02:15:52 PM »
This is We Hear You 2.  So disappointing that after so many years on this forum,  and on the MarketPlace and personally working with Abantecart devs for a few years,  they haven't heard of us.  Makes one reconsider previous efforts to assist AbanteCart.

But that aside - There are many ways to contact us -  On the MarketPlace you have a support link on each of the extensions that allows you to communicate with the developer of extensions via the MarketPlace Support link,  you do have to be logged into your MarketPlace account and a registered owner of the extension to post on the the page.We at WHY2 prefer you to contact us via our support ticket system to obtain the quickest response 24/7.  Your extension from us,  has a link our support system,  and the online manual  also provides the information our support system. 
This is the link for the support system -  and it does have a reset your password link.
If you have forgotten your password,  and seems you are unable to reset it,  you can try making a new account
or simple email us directly via this forum and tell us what your issue is,  and if you have previously set up a support account and remember your client name,  we can see what is causing your issue with logging. 

The Support TeamWe Hear You 2, Inc.WHY2 on the Marketplace
At 11:07 AM  (according to my timestamp)seems a few minutes before the original post was make.  the original poster made a new account with us, without issue and we are working on this support ticket.  We are manic about our support, one of the reasons we have so many ways for our clients to contact us.

SEO / Re: what is PBN in SEO?
« on: August 17, 2018, 08:49:18 AM »
google search for 
"PBN in SEO"
will bring you lots of info about Private Blog Network (PBN) and how to use it.

General Discussion / Re: Help with product search
« on: August 14, 2018, 02:39:59 PM »
There are several ways to assist your customers
 - Have you added tags to your books (on the product description page)?  you could use your Author Name,  genre, etc.It is my experience that searching using a "tag" term brings up all items with that tag.
 - You could remake the manufacturing area (easy to change the word Brand to Authors) and use Authors Names for the "branding"  and that will put all the books associated with that brand into one page
 -  there are also a couple of enhanced search extensions on the MarketPlace would contact the dev on this second one as it has not been updated in over a year  so you should ask if it will work with your version.
Hope this helps you
Lee from WHY2

This is infomation that is specific to your provider - you can check within your cPanel for details for your specific account.
Go to cPanel, in the email section click on email accounts. on the right side one of the choices is
"connect devices"   click on that and locate "set Up Mail client"  Locate the Mail Client Manual Settingsbelow the automatic scripts section.
This will give you all the port info that is specific to your provider.

in admin  -  go to customers,  select customer  and click on the first icon on the right -  it is at on behalf of customer  .  You can reset it there.

Support / Re: Add BCC to email send?
« on: July 28, 2018, 04:22:15 PM »
I think you missed two of my points:
You do get an exact copy of the email - complete with all the information,  address,  products,  etc.the little difference is only the notification line and you can easily change that within in XML
Second missed point,  you can add any additional emails you wish to received an order email duplicate -  in the mail setup.
but no-reply@somedomainn -  does exist also,  just a comment

Support / Re: Add BCC to email send?
« on: July 28, 2018, 03:32:41 PM »
If you have turned on notifications in Admin dashboard  System > settings > mail  the system will send an email to the store owner email as set in the general settings.   Or you can add additional email address within the same location.
It sends a duplicate of the email sent to customer,  but with a heading that says   - You have received an order.  -
rather than what is on the customer side    - the default is this:
Thank you for your interest in Web Store Name products. Your order has been received and will be processed after payment is confirmed.

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