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I swear my customers can barely turn a computer on. Many when they join my site & set up their login (it is set to use their email) automatically capitalize the first letter in their email. So when they go back to login & do not capitalize it does not work. It ends up taking me so much time & energy to help them. Is there a way to turn off that case sensitivity option? So as long as they enter in the email it will recognize them (as long as they have the correct password?). I am running an older version of the cart: 1.1.9

Thank you so much!

Templates / Best Template for version 1.1.9
« on: March 10, 2016, 10:33:19 AM »
I am looking for a store template that will give me options in backgrounds & colors in cart version 1.1.9
I was going to upgrade but that is not working out for me so I need to stick with what I have for now but would love to have more options
in making my site look amazing.
Thank you everyone!

Installation and Configuration / Need help with upgrade
« on: March 09, 2016, 09:58:58 AM »
Is there someone who I can hire to help me with a cart upgrade? I had a clone site created & have had so many issues with the update it is crazy. My support at my host has been amazing but there is only so much they can do. I did the update on the clone site & no images or downloads would work. I could not even add any it came up with a resource folder error. We changed permissions on all the folders and it never would work. So we recloned the site thinking maybe that was an issue. Then I updated again & the whole thing went down with the long error of:

warning: require_once(/home/stitchi7/public_html/dev/core/engine/task.php) [function.require-once]: failed to open stream: No such file or directory in /home/stitchi7/public_html/dev/core/init.php on line 191
Fatal error: require_once() [function.require]: Failed opening required '/home/stitchi7/public_html/dev/core/engine/task.php' (include_path='.:/usr/local/php53/pear') in /home/stitchi7/public_html/dev/core/init.php on line 191
compile error: require_once() [function.require]: Failed opening required '/home/stitchi7/public_html/dev/core/engine/task.php' (include_path='.:/usr/local/php53/pear') in /home/stitchi7/public_html/dev/core/init.php on line 191

That support finally fixed it but have told me this morning that they cannot help anymore as this issue is on the cart side & not the server side.

Any help I can get I would greatly appreciated.

Installation and Configuration / Downloads in multiple formats
« on: February 27, 2016, 09:27:30 AM »
Hi everyone,
Not sure if this can be done or not. I have a site that is embroidery designs. I offer 6 different formats in each set. Due to the size of some sets I don't want to put all the formats into one file for download. Is there a way of having the customer choose their format when ordering & not having to put up each set in 6 formats on my site? The site is getting seriously messy looking with each set going up 6 times (in different formats). I have tried to figure this out but for the life of me cannot. Any help on this would be GREATLY appreciated. Thank you all  ;)


New Features Discussion / Duplicate order extension please
« on: February 26, 2016, 04:49:09 PM »
I would love it if someone could develop an extension that would tell a customer that they already purchased that item. I have a digital site with embroidery designs & many of my customers are older and forget they purchased something. This would be a great add on for my site. Thank you!

General Support / Do digital downloads work in current version?
« on: February 14, 2016, 07:18:44 PM »
I am running cart 1.1.9 and I am terrified to update it. The last time I did it, all my digital downloads would not work. I want to update the cart and add some new extensions but I want to be sure that issue has been fixed. My whole site is pretty much digital download, so I need that to work. Yes, I will back up everything before I update, but again I just wanted to double check. Also, any issues with gift certificates working in the current cart? Another thing I use a LOT!
Thank you everyone!

Installation and Configuration / Download links missing after upgrade
« on: December 31, 2014, 01:03:33 PM »
I upgraded to v1.2.0 last night & now the downloads in the customer account section is messed up. They are shown there but there is no way to actually download the file. PLEASE help! How do I fix this! I have a thousand old ladies wanting their embroidery files NOW!


General Support / Multiple orders fixed but accounts still messed up
« on: April 16, 2014, 11:34:21 AM »
We are not getting multiple orders anymore but now some times downloads are not showing up in the account and when a customer clicks to the next page of downloads it goes to the accounts main page. I need to fix this ASAP!

General Support / Zip extension being removed???
« on: April 01, 2014, 09:53:48 PM »
HELP! It had been working but now when someone downloads a zipped download it does not show as a zipped file. It is unknown and to get it to work customers are having to have to rename the file with the .zip on the end.
Plus for some reason in the account in the downloads section a bunch of extra "orders" are showing up under the download as pending. it is the same item and has the same time stamp on it. I have NO idea what to do to change any of this.
Thanks in advance.

Below is what the downloads account looks like. That is one order.

General Support / Zero balance check out not working
« on: March 29, 2014, 10:18:30 PM »
I am using pay pal & even though the balance is zero it takes me to Pay Pal to pay or with pro it wants a credit card. This is the main reason I wanted this cart. So I did not have to have a balance for customers to check out. HELP!!

General Support / Cart timing out
« on: March 29, 2014, 09:53:08 PM »
When I try to check out, add a coupon or register the page times out on me. Any idea on what I am doing wrong? I have a coupon added and active. I have added Pay Pal as a payment option as well. I tried even checking out without having to register & it does not work. I am using 1.1.8
No error message, just times out and says page not available.

Built-in Features / Payment issues
« on: March 26, 2014, 07:50:16 PM »
I will apologize up front as I am very much a noob here. I am trying to set up payment options so that customers can check out with a zero balance & that they can use a coupon code. Neither of which is happening. I have set the values to 0 and enabled the coupon code option. I just do not know what the heck else to do. Also, is there a way to remove an item from the cart if a customer adds it but changes their mind? I cannot get that to work either. This is going to sound stupid but I am testing this by clicking the store front button on the cart admin page. Is that maybe the issue? I have not loaded the cart where I want it yet until I have it all sorted out. Like I said I am an extreme noob. HELP!
Thanks in advance.

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