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Messages - llegrand

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Installation and Configuration / Re: USPS Shipping
« on: July 26, 2020, 11:50:05 AM »
Hey Gary,
Which USPS do you have installed?   the Default one or the USPS Integration from within the MarketPlace.
default USPS  will be Version:1.0.2
USPS Integration from the MarketPlace will be v 1.2.16xx

The Debug is only within the USPS Integration,  it is usually in the OFF condition.  It is there to assist when there is some issue between the settings and the USPS rate look up.   It reports ALL of the api calls and the results.  This makes a very long error log -  so it only needs to be on in case of an issue. 

Again  depending on which USPS you are using the guidance for the box sizes are different.  But it is designed to place your average size dims  in case you didn't input them in the product page  (dims size affect the rates that are charged)

Both extensions calculate shipping cost on the weight as assigned to each product on the product pages.  Weight, then size, then zone are the controlling factors for rate lookup.

As to your username and password -  these are NOT your USPS shipping account info. 
You need USPS Web Tools user ID. This is NOT your USPS shipping account information.
Get the Web Tools User ID here: register.

Here is the manual for the default USPS:

Here is the manual for the USPS Integration found in the MarketPlace

Lee from
The WHY2 Support Team

FYI -  from WHY2 the Pricing Calculator devs.   We will shortly be providing individual calculators for  area, length, liquids, volume and weights, and also continuing with the Pricing Calculator that has all the modules.

The WHY2 Team

Installation and Configuration / Re: SSL ertificate
« on: July 24, 2020, 12:14:04 AM »
As to your Payment processor,  since you're in the trying it out stage for how to organize your site etc,  I recommend you wait until you have decided if you're staying with AbanteCart for your new store front.

But it is simple to set up your PayPal,  and it is just a few fields.

While you're in the playing around mode -  just use COD  to test out the orders and emails, etc. 

Still Lee here.

Installation and Configuration / Re: SSL ertificate
« on: July 24, 2020, 12:10:12 AM »
Hey Gary,  your site already has an SSL  assigned to it.


Your  URLs  start with HTTPS://   The  "S" is the indicator
and that is what the Padlock indicates on the address line.

Lee at
The WHY2 Support Team

Installation and Configuration / Re: Install Error
« on: July 21, 2020, 11:17:48 PM »
posted in error  - ignore

Installation and Configuration / Re: Install Error
« on: July 21, 2020, 10:30:56 AM »
slight confusion here it seems -
1.  you need to know the URL for your admin panel  -
you email  showed two URL  -  one for the storefront (customers)  and one for you the admin
admin url are labeled as such 
Admin URL

The ***** in the email  is not always representative of the number of characters used,  it is a masking ploy - so the 8 *** has not relationship to the number (16) of characters you used in your password.

You just need to go to the ADMIN URL,  enter your user name and your password to open your admin dashboard.

The previous Softaculous info,  has the additional ability to change your password via softaculous  if you forget it  and the change password routine with the admin page fails, as it sometimes does

Installation and Configuration / Re: Install Error
« on: July 20, 2020, 10:19:48 PM »
So success! - Good Job.

now for the admin page -  the simple way to find your admin  and to remember how to find it in the future is to take advantage of Softaculous. 

Here's our posting on our WHY2 info hub  -  on your edit page it will give you the admin URL  that was set upon the installation.
this also provides you with a way to change your Admin password  if you every find yourself remembering it.  Saved many cart users "lock out"  when they forgot their password.

Lee from
WHY2 Support Team

Support / Re: site crash issue
« on: July 20, 2020, 04:41:13 PM »
we are the devs for your extension,  if you are using AbanteCart v 1.2.14 or higher then here is the info.

Moving your installation to a new server (same domain name):

1. Make note of your license key first.
2. UNINSTALL your current extension and use the existing license key in your new server.

As it seems you might be moving new host,  and perhaps changing the base site  I have included those instructions also:
Moving your installation to a new location (domain):

1. Make note of your license key first.
2. Contact support and tell us the extension you are moving, your license key, the old location and your NEW location. DO NOT use your current license key in new location until you receive a confirmation from us that the location update has been completed.
3. We will confirm the update license key for you to use in your new domain.
4. UNINSTALL your current extension and use the update license key in your new domain.

This is ONLY info regarding your Option Lite extension from us.

Installation and Configuration / Re: Install Error
« on: July 20, 2020, 12:04:24 AM »
you simply need to put the directory (subfolder)  name in the field labeled  Directory  (otherwise it will install in the root)

See image for some details.

Yes,  it will make the directory -  but in this case you should be using a new directory  for your testing purposes.

Installation and Configuration / Re: Install Error
« on: July 18, 2020, 09:40:11 PM »
Hi Gary,   
I see you are using Softaculous,  IMO  that is good.  I am assuming you want to give AbanteCart a try to see how it all does before you make that your live site.

You need to designate a directory  (subfolder)     

so  it would be something like this -   https://  (the protocol) (the domain)   abantecart  (the directory)
replace the abantecart with whatever name you want  - store,  shop,  test 
softaculous will make the directory for you and assign the database etc.

Lee from
The WHY2 Support Team

Extension Support / Re: Ship Station and 1.2.x Compatibility
« on: July 13, 2020, 10:38:16 AM »
on the MarketPlace page for that extension  it shows:

AbanteCart Version:    1.1, 1.1.1, 1.1.2, 1.1.3, 1.1.4, 1.1.5, 1.1.6, 1.1.7, 1.1.8, 1.1.9
Created:    Apr 27, 2014
Last updated:    Mar 03, 2015

It is easy to be seen in the Details block to the right side

Upgrade / Re: Mysterious file names in manual upgrade
« on: July 09, 2020, 11:23:01 AM »
Perhaps it is how you are trying to do this on your local machine.

Have you tried one of the local emulators on your PC?  See this page for more info.

Additionally -  if your cPanel  has Softaculous -  you can use to your advantage - as it has a great cloning/staging feature.

at WHY2  we are currently building a information hub -  there you can refer to these docs for more info :

General Discussion / Re: Number of Products Displayed
« on: June 24, 2020, 10:52:15 PM »
In your admin -  select  System > Settings > General

you can set the number of items shown in several sections.

General Discussion / Re: Brands scrolling list problem
« on: June 21, 2020, 05:15:42 PM »
There is a setting for sizes  for the brands - 

Look in Design -  Templates, should bring up Template Manger -  look for Brand Icon  width and height.

I am unfamiliar with SI custom theme.  If the above instruction don't work for you, contact the developer of that theme for help.
There is a support link in each  MarketPlace product to request support.

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