Unable to view tax rates

smileyrebs · January 25, 2015, 07:11:30 AM

Has anyone else had a problem where you cannot view the tax rates you have added since upgrading? I couldn't view my tax rates so added it again but now when I test it on my website, it is charging tax twice. Please help!

Basara · January 26, 2015, 12:28:09 AM

Hello.
Check your tax settings. Did you see both tax rates in admin?
After you change tax or location setting clear AbanteCart cache

smileyrebs · January 26, 2015, 07:02:18 AM

Hi there

I have cleared the cache but still cannot see the tax rates that are already existing.

Basara · January 27, 2015, 03:42:02 AM

Hello.

Please post screenshot with your Tax rates page.
Do you have any tax related errors in AbanteCart error log?

smileyrebs · January 27, 2015, 04:16:49 AM

No tax related errors. I attach a screen shot as requested. It shows like this on both mobile and desktop.

smileyrebs · February 06, 2015, 01:31:35 AM

Could someone please reply to my previous post? The system is still charging my customers tax 2 times when they checkout and won't let me view the tax rates that have been added.

llegrand · June 24, 2015, 03:17:52 PM

Did you get this issue resolved? If so, please let me know how, as I have the same problem.

Lee

Basara · June 25, 2015, 01:52:53 AM

Quote from: smileyrebs on February 06, 2015, 01:31:35 AM
Could someone please reply to my previous post? The system is still charging my customers tax 2 times when they checkout and won't let me view the tax rates that have been added.

Hi. You have not any rates in your tax class (according to your screenshot)?
Please clear AbanteCart cache then add some rates and check again storefront
see screenshot with rates

smileyrebs · June 25, 2015, 02:42:45 AM

That is because the tax rates are already existing but show up like my previous screenshot. This happened after the last upgrade.

It doesn't matter anymore as I have changed carts now. I simp6y cannot wait 4 months for a reply. I also posted on Facebook and no one answered.

yonghan · June 25, 2015, 07:57:42 AM

I found out what's causing the tax rates doesn't display. It's because of the language definitions. Look for entry_zone, remove the apostrophe and voila. It will show up again.

Sorry to have smileyrebs leave this cart.

Basara · June 25, 2015, 09:08:11 AM

Quote from: handoyo on June 25, 2015, 07:57:42 AM
I found out what's causing the tax rates doesn't display.

Thank you for sharing solution

llegrand · June 25, 2015, 11:57:28 PM

Also, check your rates after making that correction. I found that there were duplicate tax rates. Just delete the duplicate(s) and all is good.

Lee

News:

Unable to view tax rates

yonghan