Login problems

[timshaw]

Hi Guys

I am unable to log into my admin area. I have used (i think) the correct password, as supplied in a config email etc.

I have requested a password reset 3 or 4 times but the email is not coming through with the link.

every user name and password I have tried is not working.

Any help with the problem will be greatly appreciated.
Thanks
Tim

[Ollie]

I suggest checking your email settings via phpMyAdmin in the cPanel to make sure you got them right:

1. Log in to your cPanel
2. Open phpMyAdmin.
3. Find and open your database.
4. Find and open the Setting table. (It may have a prefix before "Settings".)
5. Under group "mail" check your email settings for:
- config_smtp_host (Mine is set to ssl://mail.mydomainname
- config_smpt_password
- config_smtp_username

I'm assuming you're using SMTP but maybe not.

Another possibility might be to FTP your store, but I don't know which file (if any) will have this data.

[timshaw]

HI thanks for the reply. Tried your ideads, but couldnt find a section of settings that contained any emil info.

Just need the AbanteCart Cart admin to send me a password reset, I only have two email I use, and the reset is going to neither.
Not sure what to do next ?

[timshaw]

finally got into the right database, found the user info and the email is correct for each user. Edited the password here for one user.
Still cannot login, and the email resest is still failing to send .

[Ollie]

Edited the password here for one user.
Still cannot login, and the email resest is still failing to send .

Did you try to log with the edited password. If you have the password, why do you need email reset?

[timshaw]

HI

I have all the password, I just cant login in to AbanteCart Cart admin pages.

Checked all the php setting for each user and their contact emails.  Checked the site settings email address, again via cpanel, and I still cannot login in.

I have requested email reset for each user, and for the admin user at least 6 times.

How can i check I am trying to login in to the correct URL for the site admin ?

[timshaw]

This admin login recovery shouldn't be this difficult.

What am i missing. is it my fault , what could I have done to get locked out.

Just noticed the top forum post is   HOW TO ACCESS ADMIN PAGE with nearly 7000 views, that must tell me there is a problem / bug with the admin login !

[Ollie]

How can i check I am trying to login in to the correct URL for the site admin ?

Go to your store folder and look for System/config.php
The login path is defined under:
define('ADMIN_PATH', '');

The login URL should be http://your_store_url/index.php?s=your_admin_path

As far as people not being able to access Admin, there could be for other reasons. For example, my store was upgraded to 1.2.7 and cloned recently. In the process, Admin was not accessible because a file was outdated. The file in question was core/lib/config.php: http://forum.abantecart.com/index.php?topic=4780.msg20814#msg20814

[Datafun]

We have installed about 30 Abantecart carts in the past several months and we noticed a quirk in the password routine too.  If you use long strings for passwords, like MH,ep8Ea_@1SqGNvq4'   for example (don't worry, I won't use that one, it doesn't work), something in the process breaks.  You will get a No match for Username and/or Password error, even though you may have meticulously logged and saved the username and password.  If you are creating a second user and can login with good one, and change password, you will eventually find one that works.   

Not sure why this does this with abantecart but it should be fixed, it will thwart a great deal of customers, especially if they are installing via softaculous and get locked out.  Going in via phpmyadmin is not always a solution for new users.

[Basara]

Thank you for issue reporting. We will recheck password processing

Just few tips for admin access http://docs.abantecart.com/pages/tips/troubleshooting.html#admin
http://forum.abantecart.com/index.php/topic,547.msg1688.html#msg1688

Note: if you want to provide some more info about passwords problem please update this bug in AbanteCart bug tracker https://github.com/abantecart/abantecart-src/issues/672

[eCommerce Core]

We have installed about 30 Abantecart carts in the past several months and we noticed a quirk in the password routine too.  If you use long strings for passwords, like MH,ep8Ea_@1SqGNvq4'   for example (don't worry, I won't use that one, it doesn't work), something in the process breaks.  You will get a No match for Username and/or Password error, even though you may have meticulously logged and saved the username and password.  If you are creating a second user and can login with good one, and change password, you will eventually find one that works.   

Not sure why this does this with abantecart but it should be fixed, it will thwart a great deal of customers, especially if they are installing via softaculous and get locked out.  Going in via phpmyadmin is not always a solution for new users.

What version do you use?

[abantecart]

We ran some tests and this issue is not effecting storefront and customers' passwords.

This is related to admin only. Admin password does not allow single ' or double " quotes

We will address this in 1.2.9

[abantecart]

Here is a fix with 1 line change.
https://github.com/abantecart/abantecart-src/commit/568d5cfa4f93bcfbe7bc4918cb53c80ff9f00990