mail problem

[jamiechurch]

Dear sir,

it seems I have a problem with sending and receiving emails through abantecart for some time. I usually clear the cache and it works for a couple of days then I get errors in the log. I am now trying the "mail protocol" in order to see how it behaves.

my question is, can I see the lost enquiries through the admin panel of abantecart or have I lost them forever without reading them? I am using 1.2.8

thanks

[jaysbar]

Hi Jamie

Let me try and help...

I don't think email receipt has anything to do with Abantecart as emails are received through your email host.

Which email software do you use to view your inquiries (Outlook, web mail, MS Mail etc)? Which protocol do you use (web mail, IMAP, SMTP, POP etc)??

It may be the case that you cannot see emails in your email software but your mail host still has a copy of your emails.

Hope that helps!

Jay

[jamiechurch]

Thanks for trying to help,

first of all you are right, when I said that I cant receive emails I meant that abantecart doesn't send enquiries the email of my domain. so its a "sending" problem correct?

Can you help me setting abantecart mail please? In system/settings/mail I use these values, what do you think?

[jaysbar]

Hi

You don't need the trailing ssl in your SMTP host. It should just be smtp.mydomain.com (replace with your actual SMTP host address).

Port 465 is a legacy (old) port. So if the above change does not work, try replacing the 465 with 25. Port 25 is a common port for SMTP traffic.

Let me know how it goes...

Jay

[jamiechurch]

Hi Jay,

unfortunately it didn't work. I get no enquiry mails and in AbanteCart's log appear various errors. What seems to work without getting any error are these settings, check it out please and tell me your opinion, thanks

[llegrand]

 If you have cPanel,  then you probably have webmail as part of your services.   By going to your email,  then webmail
and selecting configure email client your server requirements -  ports,  email servers etc.  will be shown.

here's a pretty good tutorial with screen shots how and where you get the info.

https://www.pickaweb.co.uk/kb/how-to-create-and-email-account-and-configure-email-client-in-a-cpanel-server/

[jaysbar]

I'd be happy to Teamviewer to your pc and help.

[jamiechurch]

I'd be happy to Teamviewer to your pc and help.

Thank you jay, it seems to work fine, hope its solved once and for all

If you have cPanel,  then you probably have webmail as part of your services.   By going to your email,  then webmail
and selecting configure email client your server requirements -  ports,  email servers etc.  will be shown.

here's a pretty good tutorial with screen shots how and where you get the info.

Very helpful tutorial, thanks a lot llegrand