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About weight being displayed worng

Started by everchanging, March 08, 2018, 03:00:48 AM

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everchanging

Hi guys  :)

I have an issue here with some of my products' display during checkout.

So let us assume the following:

Product A: weight is displayed correctly during checkout

Product B: weight is NOT displayed correctly during checkout

Keep in mind that I use the weight-based shipping option.

Now...

What happens is that during checkout:

Product's A weight is displayed correctly (i.e. 1 kgr shows as 1kgr) and hence shipping costs are calculated OK.

Product's B weight is displayed twice as much as the actual weight: for example, 1kgr ----> becomes 2 kgr ?!

Going through the documentation, I observed that if in the product options you do add weight this will be added and calculated during the checkout of the product.

And indeed Product A did not have that label in the product options... so I went ahead and deleted the weight label of Product B.

In other words, the product options of Product B and Product A are the same.

Nevertheless, the problem still persists... Any ideas guys why?  :-\

Basara


everchanging

Hi Basara,

everything appears to be OK (0.80 kilograms aka 800 gr)...

see the first 2 attachments.

attachment shows the outcome during checkout (pretty much it doubles the weight)

Basara

Are you sure you have only 1 item added to basket?

everchanging

No Basara I have 2 items so as to run the check...

one item is 0.04 kgr (40 gr) the other (Product B is 0.80 Kgr , aka 800 gr <--- you saw that in the attachment)

now that I look at it the weight based option does double the weight of both items... huh???

OK... any idea for  what causing it... highly appreciated?

Basara


everchanging


Basara

Looks like something changes checkout and delivery process. Do you have 3rd party extensions installed?

everchanging

Hi Basara,

i am just updating you regarding the issue that we talked about through our PMs.

1. your assumption/proposition was correct.

2. Everything works fine now.

Please consider this topic closed (and thank you for your help).

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