cart empty when view

[shahiran12395]

Hi guys im having trouble with the cart. I already add the item to the cart but when i want to check the checkout/cart page it return an empty cart on certain pc while other pc it run smoothly. there no error listed in my error log so i cant figure out what happen to the item. can anyone advice me on how to fix it?

[Basara]

Hello.
1. Make sure your store url and secure store urls are correct in Admin store settings.
Take a note: www.website.com and website.com considered as different websites
2. If you have SSL enabled make sure your ssl certificate valid
3. Enable system check in admin it will report in case session path is not writable https://abantecart.atlassian.net/wiki/spaces/AD/pages/8159239/System+Check

[shahiran12395]

this situation happen if someone using Microsoft edge to access the website. for other web browser works just fine. where can i refer this issues?

[Basara]

Please post your website url and Edge browser version

[HADY]

hi!

What is your abantecart version and what is your recently php version??

Regards

[shahiran12395]

hi!

What is your abantecart version and what is your recently php version??

Regards

php version is 7.1 and how to check the abantecart version?

[Basara]

Hi.
You can find AbanteCart version in your admin footer right

[shahiran12395]

Hi.
You can find AbanteCart version in your admin footer right

i cant see on my version 

[shahiran12395]

btw is there any chance my php setting is wrong?

[Basara]

Hi. You can check your version in /htdocs/core/version.php file

[HADY]

hi!

What is your abantecart version and what is your recently php version??

Regards

php version is 7.1 and how to check the abantecart version?

go to your website > right click on mouse then down to view page source or click (Ctrol+U). in the header you will see the Abantecart version number.


regards

[shahiran12395]

hi!

What is your abantecart version and what is your recently php version??

Regards

php version is 7.1 and how to check the abantecart version?

go to your website > right click on mouse then down to view page source or click (Ctrol+U). in the header you will see the Abantecart version number.


regards

here the version AbanteCart v1.2.12

[Basara]

I suggest to backup and upgrade to latest version

[HADY]

you can read more details about backup and upgrade here: https://abantecart.atlassian.net/wiki/spaces/AD/pages/5275676/Upgrade+manually


And here:
https://abantecart.atlassian.net/wiki/spaces/AD/pages/14647508/Backup+Restore

[shahiran12395]

I suggest to backup and upgrade to latest version

is 1.2.10 is the latest one? i download it using GDrive