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Author Topic: MarketPlace site down and slowing admin access  (Read 246 times)

Offline llegrand

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MarketPlace site down and slowing admin access
« on: December 21, 2020, 11:59:07 AM »
Hi, I emailed you yesterday about the issue,  but I find today  the MarketPlace site is still down,  and this is causing ALL of my AbnateCart installations to have extremely slow response times in the admin dashboard,  as request have to wait for the timeout from the MarketPlace.   This is happening rather MP is connected or not connected to the site.

This does not affect the Storefront,  so customers can shop,  but it negatively impacts the admins who are trying to use the Admin panel  for processing, etc.

I have attached a screenshot of the pingdom speed test as of a few minutes ago. 

Let's us all know when you have fixed this issue.

Regards
Lee at WHY2


Offline barry819

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Re: MarketPlace site down and slowing admin access
« Reply #1 on: December 21, 2020, 04:50:43 PM »
This is a big problem for me, too. Please notify when it is fixed, or how long it will take to get it fixed.

Offline llegrand

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Re: MarketPlace site down and slowing admin access
« Reply #2 on: December 21, 2020, 07:25:45 PM »
As of 6 PM CST US,  MarketPlace site is now loading.  With some limited testing Admin opens quickly now,  and MarketPlace within admin extensions does connect now.


Offline Basara

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Re: MarketPlace site down and slowing admin access
« Reply #3 on: December 22, 2020, 12:49:36 AM »
Hello,

We apologize for the inconvenience.

Our servers experienced some issues. It is resolved now.

 

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