Author Topic: Advanced Reports Install Error  (Read 176 times)

Offline theriot3

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Advanced Reports Install Error
« on: February 17, 2021, 01:33:52 AM »
Attempting to install Advanced Reports in AC 1.2; getting this:

Fatal error: Uncaught Error: Call to undefined method Error::logError() in /home/customer/www/studioelectronics.com/public_html/online-store/core/lib/exceptions.php:64 Stack trace: #0 [internal function]: ac_exception_handler(Object(Error)) #1 {main} thrown in /home/customer/www/studioelectronics.com/public_html/online-store/core/lib/exceptions.php on line 64

All greek to me; I design synthesizers...

Any generous soul willing to assist?

Thanks much in advance,
Greg St. Regis

Offline Basara

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Re: Advanced Reports Install Error
« Reply #1 on: February 17, 2021, 01:54:31 AM »

Offline llegrand

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Re: Advanced Reports Install Error
« Reply #2 on: February 17, 2021, 10:33:38 AM »
Hello  St Regis,

This is WHY2 the dev for Advanced Reports  we sent you a message within the MarketPlace  a few minutes after your purchase last nite telling you how to get assistance.   Did you receive the message?

Thank your for your purchase of our Advanced Reports.   
We have a license code requirement for our WHY2 extensions  - the instructions are on the first page of your extension  and they can be found here:
https://why2central.net/faq/license-code/

When you register for your license key  you will also be registering for WHY2 support,  24/7/365 support.
If you need help or have questions please contact the support ticket system

 After you are registered:
https://wehearyou2.com/clientarea/client/login/


Offline llegrand

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Re: Advanced Reports Install Error
« Reply #3 on: February 17, 2021, 10:47:56 AM »
St Regis, 

Your cart is version 1.2.0   ,  please be sure you are trying to install the Advanced Reports  v 1.2.1.1

AbantecartCart Version(s) 1.2.0 – 1.2.9 use Advanced Reports v 1.2.1.1

You should have all the versions available to you within your MarketPlace account

The WHY2 support teams

« Last Edit: February 17, 2021, 06:43:11 PM by llegrand »

Offline theriot3

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Re: Advanced Reports Install Error
« Reply #4 on: February 18, 2021, 12:57:57 AM »
Thanks much for all of the assistance! I'll see if I can pull it together from here.

Best,
GSR

Offline theriot3

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Re: Advanced Reports Install Error
« Reply #5 on: February 18, 2021, 10:28:31 AM »
St Regis, 

Your cart is version 1.2.0   ,  please be sure you are trying to install the Advanced Reports  v 1.2.1.1

AbantecartCart Version(s) 1.2.0 – 1.2.9 use Advanced Reports v 1.2.1.1

You should have all the versions available to you within your MarketPlace account

The WHY2 support teams

Looks like I'm getting the same error with 1.2.1.1: Fatal error: Uncaught Error: Call to undefined method Error::logError() in /home/customer/www/studioelectronics.com/public_html/online-store/core/lib/exceptions.php:64 Stack trace: #0 [internal function]: ac_exception_handler(Object(Error)) #1 {main} thrown in /home/customer/www/studioelectronics.com/public_html/online-store/core/lib/exceptions.php on line 64

Firefox and Safari.

Ideas?

Thx,
GSR

Offline theriot3

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Re: Advanced Reports Install Error
« Reply #6 on: February 18, 2021, 10:40:50 AM »
Hello  St Regis,

This is WHY2 the dev for Advanced Reports  we sent you a message within the MarketPlace  a few minutes after your purchase last nite telling you how to get assistance.   Did you receive the message?

Thank your for your purchase of our Advanced Reports.   
We have a license code requirement for our WHY2 extensions  - the instructions are on the first page of your extension  and they can be found here:
https://why2central.net/faq/license-code/

When you register for your license key  you will also be registering for WHY2 support,  24/7/365 support.
If you need help or have questions please contact the support ticket system

 After you are registered:
https://wehearyou2.com/clientarea/client/login/

The "here" links only close the stack: I have to copy and paste the urls... not cute. And there is no 1.2.1.1 in the drop down menu. "no results found" when typed. Very troublesome so far.

Please advise,
GSR

Offline llegrand

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Re: Advanced Reports Install Error
« Reply #7 on: February 18, 2021, 11:01:52 AM »
as to your last message -  the info originally sent to you was for current versions.  We had no way of knowing your cart was using 1.2.0
as for the links,   that is a "feature" of the MP messaging, beyond our control.

for a solution:

I have PMd you with some info and links.   Please find it in My Messages.   You will get an email notification also.

The WHY2 support team
« Last Edit: February 18, 2021, 11:33:25 AM by llegrand »

 

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