Author Topic: No emails being sent  (Read 305 times)

Offline shift838

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No emails being sent
« on: August 14, 2022, 04:13:16 PM »
I have recently rolled out AbanteCart 1.3.3 on my new store.

Testing the store, the paypal and cards are processed but no emails are being sent of new orders to myself or to end customers.

I have verified the email templates are all in my language (English).

I try to update an order and notify the customer but nothing.  i have checked spam and junk mail folders as well.

I have configured it to use the 'Mail' option as recommended

Alert Email is enabled

I have seen the below errors in the Error log:
2022-08-14 6:59:59 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Unable to write bytes on the wire.

I have also verified in my PHP my sendmail path is set to:
/usr/sbin/sendmail -t -i -f myusername@mydomainname.com

Any help would be appreciated.

I even get the above error when I try to use the 'Contact Us' page.  The page after submission states 'Your enquiry has been successfully sent to the store owner!' but no email ever comes through to my email.
« Last Edit: August 14, 2022, 10:43:03 PM by shift838 »

Offline abolabo

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Re: No emails being sent
« Reply #1 on: August 15, 2022, 01:35:39 AM »
if you use inner server mailer you should to be sure it work ok.
The best way do this via terminal (bash shell).
Please read this how to check this
“No one is useless in this world who lightens the burdens of another.”
― Charles Dickens

Offline shift838

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Re: No emails being sent
« Reply #2 on: August 15, 2022, 12:29:57 PM »
i have verified my php sendmail functioning is working.  I get the below error still in the AbanteCart Error logs:

AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Unable to write bytes on the wire.

Offline abolabo

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Re: No emails being sent
« Reply #3 on: August 16, 2022, 09:06:26 AM »
i have verified my php sendmail functioning is working.  I get the below error still in the AbanteCart Error logs:

AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Unable to write bytes on the wire.
Can you PM me a credentials to your cPanel ?
“No one is useless in this world who lightens the burdens of another.”
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Offline HADY

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Re: No emails being sent
« Reply #4 on: August 16, 2022, 10:29:07 AM »
I tried SMTP option and worked with me fine but you should go to your Gmail account to activate and link your websitedomaindotcom email with Gmail account and verify the connection between your website and Gmail server to make your Gmail account sending emails on behalf of your website email. you should be sure you activated 2 step Verification option and created a unique password on Gmail security page then you should go to your website admin panel and place the required Gmail server name, email and your given to you unique password and correct port of 587 with 10 sec. interval connection. then save and try it.  if still have more question let me know
Thank you In Advanced
Regards
HADY

Offline shift838

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Re: No emails being sent
« Reply #5 on: August 16, 2022, 04:54:18 PM »
My hosting provider found an issue and fixed it.  The store now sends emails to the customers when a order is made or when they register.

But I would think when a sale is made that the store owner (me) should get an email that a sale was made, but I don’t.  Is there something that needs to be enabled for me to get sale emails?

Offline Basara

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Re: No emails being sent
« Reply #6 on: August 17, 2022, 01:49:12 AM »
My hosting provider found an issue and fixed it.  The store now sends emails to the customers when a order is made or when they register.

But I would think when a sale is made that the store owner (me) should get an email that a sale was made, but I don’t.  Is there something that needs to be enabled for me to get sale emails?
Hello. Enable the Alert mail setting. https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings#MailSettings-AlertMail

Offline shift838

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Re: No emails being sent
« Reply #7 on: August 17, 2022, 10:27:02 AM »
I have verified the setting is already flagged 'ON' in my mail settings.

The 'Additional Alert Emails' sections is blank.

Mail is configured for SMTP. 

 

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