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Messages - llegrand

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General Support / Re: Delete/edit Order Status
« on: March 27, 2020, 01:55:09 PM »
From a true business prespective -  for what occurred to an order -  it is usual for the trail to be updated to a condition rather than some process deleted or edited.
that is why the cart  has the process of status condition updating.

You can comment in as to the reason why you have changed a condition so both you,  the customer, and perhaps any revenue governmental agency auditing your sales  will know what a condition was changed -

You also have the option to NOT send the new status to the customer  but only maintain it in the order status details within the account.  The customer would see it if they opened their order status,  but they do not get an email notification.

I am speaking only from the normal GAAP   ( Generally Accepted Accounting Principles)  used by most entities around the world for how financial matters are handled and customer orders are indeed a financial  transaction.


General Support / Re: Adding a "Date" field as an option
« on: March 19, 2020, 07:26:57 PM »
are you wanting to offer calendar for customer to choose a date?
Or are you wanting to off just a choice of a few days in the near future?  Perhaps you delivering on Tues  and Thurs and you want customers to choose one,  perhaps time -  as morning or afternoon>

A few more details of your needs would help to guide you to a solution.

How-to questions / Re: How to hide Quantity field from product page?
« on: February 22, 2020, 10:06:30 PM »
In admin on your product page -  in these fields:
Set Track Stock to NO
Quantity 1

That is usually enough.  You need to clear system cache, and perhaps Cntrl F5 your browser so you see the final results.

On occasion depending on your settings you may have - if the above didn’t result in disabling the available and qty  then in Admin  go to System > settings > general  and turn OFF  the Display Stock Quantity and No Stock Auto Disable  fields.

General Support / Re: Critical Error
« on: February 11, 2020, 02:21:58 PM »
is this after you tried updating your cart version and using an old database?

If so,  define your updating procedure -  orig cart version.  Version of your new cart
how did you you updater your database -  there are usually some changes in each update that affect the db.

what did you do about your config file in new version?

News and Announcements / Re: AbanteCart 1.2.14 is now released
« on: February 10, 2020, 07:39:50 PM »
At the top of the forum pages is always a link to the manuals - 

But here is the precise page for you:

Extension Support / Re: category_flyout_menu
« on: February 08, 2020, 09:04:13 AM »
The best place to get help with ANY template or extension in the MarketPlace is to contact the developer of the product.   There is a tab in each product in Marketplace support  on how to contact the developer for help.

Unlike the cart itself - where we all know it somewhat ,  each template or extension is used by only the people who purchase it,  so developer is the best bet for knowledgeable help.

General Discussion / Re: Load data error
« on: February 07, 2020, 04:01:38 PM »
check your error log to see if you can get a better idea

in the left admin panel  select System > logs > error logs

Customization help / Re: How to Change
« on: February 02, 2020, 06:03:01 PM »
You can use System → Localization → Language Definitions to change.  Be sure you are in the correct place -  storefront not admin

Info here:

For the font family ,  size etc.  in the default theme you need to edit the css in 
public_html/(subfolder if using)/storefront/view/default/stylesheet/style.css

if you need help with css  this is a good place to look

Italian language should be included in your original installation.

See the image to determine how to find it and install it.

Once it is installed (it's an auto install)  you just need to turn the extension ON

You may find our Advanced Reports  will provide you the needed info as well as more statistics about your products and customers.

I have attached a portion of the sales profit report -  you will see that it can display the attributes (options like size, color, etc).  Some of our users that take team orders for items  use it to aggregate the necessary info for ordering the correct size and number of each of their items for imprinting.

The reports are exportable to spreadsheet,  PDF and csv  for further analysis.

The Support Team
at WHY2

Support / Re: Error While Accessing Different Tabs
« on: January 02, 2020, 09:28:53 AM »
Hmmm -   in reading the error message completely -  it looks like the DEFAULT shipping extensions were not installed.  My suggestion would be to re-install as it appears your site is very new. 

check the installation  and system requirements as found on at:

If you have Softaculous on your cPanel -  that is an faster/easier way to install AbanteCart and usually has less issues.

General Support / Re: Edit or remove this section
« on: December 12, 2019, 06:23:08 PM »
Hard to say what you're doing "wrong"  but attached are a couple of screen shots that should help you

Edit - blocks to get you to the block
Contact-us-block  to show you where the info can be changed

Built-in Features / Re: Best Sellers
« on: December 06, 2019, 05:08:58 PM »
I am confused by your comment that your best sellers are not your best selling items.  If that is a true statement based on actual tally of an item and it isn't in your best sellers block,  then you have some issue with the block, or re-designed coding or??  The block uses the number of sales to populate the block. 

You might try clearing your cache?  Are you running a CDN?  Possible you might have a cache that isn't clearing. 

Why not turn off that block? - if it's not doing anything positive for you,  not showing it might be the best option.

Look at updating your banner block to push items, of add freshness to your site  -  or the main page promo -  with offers.

How-to questions / Re: Language Content
« on: December 01, 2019, 10:57:00 AM »
These lines are in a block.   Two ways to get to the block:
1. Design > Blocks > Main Page Promo
2. Design > Layouts    change page to Home Page then click on the gear icon  in the bottom of the Main Page Promo   (see screen shot)

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