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Messages - llegrand

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Support / Re: Stripe does not work on 1.12.16
« on: June 11, 2022, 08:50:48 PM »
the original post was only about cart v 1.2.16 as is the patches are for only 1.2.16

If you are using 1.3.2 you need to use the version that came with 1.3.2 and as far as I know there is no patch required for that version.

it is always important to use extension versions that are specific to the cart version you are using.

if you are having some other issue with Stripe for cart 1.3.2 you should open a ticket for help with that.
You can go to the downloads (see the link on the top of this page)  for all versions of Abantecart and find the correct extension version you need .

Support / Re: Stripe does not work on 1.12.16
« on: June 10, 2022, 11:00:01 AM »
WHY2 AbanteCart information hub - has patch files that make the download easy, and has instructions on how to install.
We try to post all the patch files that effects a lot of AbanteCart users.   They are well labeled as to the cart version and the issue.

This patch file can be found at

I see in your screenshot you have sandbox enabled.   Please try turning it off to see if that solves your problems.

Sandbox is a different account in paypal than your live account,  different creds etc.  Just FYI

General Support / Re: turn OFF products with no image
« on: May 25, 2022, 11:20:08 PM »
this may come across as harsh,  not my intent.

Seems to me whoever is inputting the info while awaiting the image,  simply needs to select OFF in the general page  status at the top.

And the image person can turn the status to ON when the image is added.

And one can quickly scan all the products in the gird listing for products status and missing images.

General Support / Re: SEO url issue - updated
« on: April 17, 2022, 10:43:11 AM »
just a suggestion - but you should update your php version.   Here is the link so you can see what versions are being supported by php  etc.

you can see that 7.3 is no longer having security issues released by php.

And v 1.3.2  runs well on php 8.0 in the dozens of installations we have.

New Features Discussion / Re: Quantity Discount Percentage
« on: March 08, 2022, 04:10:46 PM »
Hi Devs,

I agree with Nuno,  this would add the same functionality that the Specials already provide - a fixed dollar amount or a % change for the selling price. 

Please give this serious consideration for the next version.


Support / Re: Offer Extention Not Installing and White Page of Death
« on: February 27, 2022, 10:22:35 PM »
Let me a bit of clarity.

first there is no free version for the extension Best Offer.   It is an extension sold in the marketplace, and developed by a third-party developer.

Next it appears Best offer does not have a version for any AbanteCart v 1.3.0 or higher.  If you are using AbanteCart v 1.3.0 or higher you need to contact the developer there is support button in the Marketplace to do so,  or look in your MarketPlace account on your orders and there will be a get help button.  If you are using AbanteCart v 1.2.xxxx then the below link may assist you in installation.

Next  here is a link on how to install a MarketPlace Extension.;topic=9514.0;last_msg=37519

New Features Discussion / Re: Orders
« on: February 21, 2022, 12:15:22 PM »
Are you asking for the to happen when you change the status on the orders grid   or within the order details , status and comments section? 

If is is the later,  you can turn on the notify customer  switch when you change the order status and the email will be sent.

General Support / Re: changing default on length and weight
« on: February 15, 2022, 09:51:44 AM »
I see that you have updated the info on the Weight Classes page for better clarity:

The class set to 1.00000 is your base weight class. Any other weights in there need to be a factor of your base class.

This is much clearer on the docs for weight.   Suggest you make the same change on the Length Classes doc.  The current info from 2018  stills leads us to think we should be able to change the default. 


Support / Re: Application of fees for extended support renewals
« on: February 15, 2022, 12:50:25 AM »
You can not switch licenses. Extension purchased to a specific store can not be licensed to another.

Then you need to state on MarketPlace on each extension page this parameter.   
Currently you say: Single installation, is for use by single site or one copy of application using this extension. 

I also suggest you rethink that.  If I buy an extension that I think might work for one site,  install it and find it is not suitable   I want the ability to transfer it to another site that it will work for.   If I buy it,  and don't violate the single site rule I should have the opportunity to install it on any site I wish at any time.   Just like every other software I buy from other vendors,   it is transportable.

General Support / Re: changing default on length and weight
« on: February 14, 2022, 10:00:22 AM »
That solution does work. However you only fixed the Weight class.   The Length class is still not working.   We have posted our solution on GitHub for your consideration.

Additionally,  these fixes seem to be only for having the product page to correctly apply the system settings for the two classes. 

The System → Localization → Weight Classes  and Length Classes section still does NOT allow for editing.
According to the docs

Whatever you have set to 1.00000 is your base weight class. Any other weights in there need to be a factor of your base class.

But if the edit is non-functioning how do we change that without going directly into the database?

Support / Application of fees for extended support renewals
« on: February 13, 2022, 09:31:43 PM »
I have lots of extensions purchased in the MarketPlace as well as clients who also have purchased extensions over the years and recently.   But all the sites I am working with have the same issues. 

The Info regarding support within the MarketPlace does not appear on any of the many sites that I have accessed.  The only solution I am presented is to repurchase the extension and extended support at full price again.   Reading of the MP info seems to indicate we should only be charged for additional support fee.   

Please answer the following questions regarding how extended support is available.  And for clarity in your intent for fees for support in these conditions:

1.    Is additional 12 mos support cost only the support fee?  Or must a rebuy with 12mos be repurchased?

2.   When can one buy the additional support after the first time?  I have some expiring 2/21/22  and they are connected to the MP  and they do show up as they are licensed to the correct site,  but there is no extend support button showing.
3.   What happens if extended support has expired a few days earlier -  is there a grace period to re-extend? 

4.   For extension purchased prior to having the extended support feature how does one get extended support?  And what is the fee for it?

Thanks in advance for answering with specific information so we all know what to expect.

One more question:  what is the proper procedure to move a license to a different installation?  How do we let MP  know it is disconnected from one site and installed in a new site and have it register correctly for support and updates?

General Support / changing default on length and weight
« on: February 11, 2022, 06:18:14 PM »
seems on v 1.3.1 and 1.3.2  even if the store settings are set to ounces and inches  or whatever  I am unable to change the default in weight classed or length classes

Clicking on Edit brings up the info box but input to change the value field will not work.  It will not allow a delete or a new input. 

this is occurring on ALL of my installations on multiple servers.  The rest of the site seems to function as expected.  But for sites that had inches and feet set previously and worked but since updating to 1.3.1 it is using the core settings of Centimeter and Kilogram thereby making admins remember to check the designation for new product adds.

suggestions or bug?

Extension Support / Re: Extended Support Issue
« on: February 09, 2022, 10:47:06 AM »
Nuno,  it is shown in the footer area of the MarketPlace pages

But it is:

help at  (use the correct email format)

Extension Support / Re: Extended Support Issue
« on: February 08, 2022, 06:52:20 PM »
short list of what seems to work:
1. log into your marketplace account
2. Find the Extension Downloads link
3. See if you have a URL on the line LICENSE FOR 
4. Click on Get Help button
5. You should see the Extend support button  (on the Product Support page)
6. Click on Extend Support.

Note:  it seems if your support has expired for some period of time  you are required to repurchase at regular price. I have not determined what that timeframe is. 

Additionally if you are trying to extend too early  there is no extend button. 

Perhaps devs can help with the timing?

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