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Messages - papafrankc

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I'm not sure what Global downloads is?  I believe I add new every time.  I click on the Files tab, then I use the PLUS sign to start putting in the file download info.  When I re-did my 13 products I didn't have any files loaded, so I loaded them from my PC, one for each product.

Comment: I did this same procedure 5 months ago and everything went OK.  I had a fair amount of folks who downloaded my patterns.  It was just this week that one of my customers pointed out that she was getting the wrong files.  So I'm curious as to what might have changed?


General Discussion / File downloads not matching correctly to product
« on: June 24, 2018, 07:01:37 PM »
Here's my problem:  I have some scrollsaw patterns on my site that I give away at no charge.

I create a new product: Price=$0, Track stock=NO, Requires shipping=OFF, Free Shipping=ON
I add a Downloadable PDF FILE under the Files tab.

Now I repeat this procedure for 13-15 products.  However when I try to download them, some are mixed up.  E.G. Product A should have file A.  But sometimes it will have file B or C or...  Some products work OK and some don't.

I originally set these up in Dec 2017 and they have been working OK for about 5 months.  I did not made any changes to my system or files during this time.

To try to fix it I did the following:
I went to my CPANEL and did a REPAIR DATABASE thinking it might be a data/index problem.  No Help.
I was on ver 1.2.10 so I upgraded to 1.2.11 then to 1.2.12.  No help.
I tried to fix the products that were pointing to a wrong file.  The fix looked good but the problem would show up on a different product.

I then removed all 13 products, then started to add them back one-by-one.  After 6 products I went back & checked the first few I had added.  Some of them now point to a download file that belongs to another product.

I can go into a Product and correct the file, then sometimes another product will be pointing to the wrong download file.

At this point I'm pretty much stuck.  Any thoughts will be appreciated.


Shipping Modules / Re: Where is the Customer # ?
« on: January 11, 2018, 12:25:34 AM »

Thanks, I see it.  That gives me the info I was looking for.

I appreciate your help on this.

Shipping Modules / Re: Where is the Customer # ?
« on: January 10, 2018, 08:00:52 PM »
Can you please tell me where to position the mouse in order to see the customer #?  Is it somewhere inside the backend?


Shipping Modules / Re: Where is the Customer # ?
« on: January 10, 2018, 01:17:21 AM »

Thanks for your quick response.

The side panel does show recent customers.  I had never tried that one before.  However it doesn't show the customer # so I'm not able to match it up to the notice email that I did receive.

So I can assume that the most recent ones on the top are the latest.  Then I will have to look them up and see what date they were added.  Again, if the Customer # were shown along with the name that would solve the problem.

The export function works great.  It does include the customer # so this will help me figure out who is who.

Pros - your suggestions are great and will let me find out which customers have recently registered.
Con - it's a fair amount of work and requires exporting, then converting the .tar file to a .csv file, then looking up the customer #.  It is doable but in my opinion it's a lot of work to have to do each time I want to match a customer to the customer #

IDEA: Is there any way to add the customer name to the notice email that I receive when a new customer registers on my site?  In my opinion this would be an easy and quick solution. 

I really like AbanteCart cart and am glad I found it.  This so called problem of mine is a fairly minor one.  It's just one of those things that I think would be nice to have for me.

Thanks again for your reply.

Shipping Modules / Where is the Customer # ?
« on: January 09, 2018, 11:43:21 PM »
I'm new to AbanteCart cart so I'd appreciate some help.

I get an email saying that "Customer #22" has registered on my site.  But when I look at my customer listing I don't see any numbers, just their info.

I would like to know which customer just registered so I can add their name and email to a list that I keep outside of AbanteCart.  But without knowing which customer goes with each number, I'm at a loss.  Especially if I get multiple customers in the same day.

I thought I might try exporting the customer list and it might have the numbers with the names but I don't see any way to do that either.

Also I would like to input my customer list from my old website into AbanteCart but without an import/export function I'm not sure I can do that.

Any of your thoughts will be appreciated.


General Discussion / Adding Reviews
« on: December 07, 2017, 12:17:40 AM »
I'm just getting started with AbanteCart cart.  So far I really like it.  I would like to add my product reviews that were on my old website.  I have 77 reviews for my main product and they are almost all 5 star reviews.  So they're important to me.

When I add a review in the backend everything is OK, except it has no place for me to enter the date from the older review.  So the reviews I enter today all have today's date.  That doesn't look too good.

I would like to be able to enter or change the date to reflect the true date.

Any suggestions will be appreciated.

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 04:48:53 PM »
I'm not sure what you mean by "The demo you check is 1.2.11 so issue somewhere else."  This issue is with 1.2.11

The DEMO I tested was 1.2.10 and I got it at   This one works OK

1.2.11 was installed by my Host provider and I'm not sure which method they used to install it.  In this version the USPS extension does not work.  It was tested by myself on the one they installed for me and also by the Host provider on one of their test sites.

Thanks for your replies.

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 02:28:19 AM »
I've been working with my host support team and they have determined that AbanteCart cart ver 1.2.10 works OK but 1.2.11 does not so there must be a bug in ver 1.2.11

They are going to put me on 1.2.10 so I'll see how that goes.

Thanks for your input

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 12:32:21 AM »
Oh, maybe you mean the USPS credentials in AbanteCart cart.  I've used those same credentials on the AbanteCart cart and my other website with 3dcart.

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 12:30:24 AM »
I'm not sure I understand what you are asking me to do?

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 12:17:55 AM »
I checked AbanteCart's error log and it's empty.

Shipping Modules / Re: USPS extension not working correctly
« on: December 05, 2017, 10:59:39 PM »

I appreciate your reply.  Today I've been working with my host provider to try to figure out why it isn't working.  Because it is not working on my new AbanteCart site and on one of their host AbanteCart test websites it would suggest there is a problem with the USPS extension.

However, I also ran a test on the AbanteCart DEMO application from  And it works OK there.

So for now my feeling is that there is something wrong with the software provided from my host.  I'm talking to them about that possibility.

I'm curious if there are other AbanteCart users who are successful using the USPS and PAYPAL configurations?

I would appreciate any feedback.


Shipping Modules / USPS extension not working correctly
« on: December 05, 2017, 01:00:10 AM »
I'm new to Abantecart.  The USPS extension doesn't appear to be working correctly.

- I enabled USPS extension and put in my USPS login info.
- I entered a new product and when I try to checkout it says "Error: No Shipping options are available."
- I chose a sample product and it says "First class Mail Large Envelope".  I did not choose this option when I set up the extension.
- I cloned this sample product and when I try to order the product it says - No shipping options are available.

I have a feeling I haven't set up something correctly.  However I've tried all different kinds of settings and nothing helps.  It seems to be stuck on that First Class Mail message.

Any ideas will be appreciated.

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