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Messages - papafrankc

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I was just wondering - When you create a new product using the clone option, shouldn't you be able to go into FILES and edit/change the FILE being used by the product?

Since I'm able to edit all other parts of the order it would seem logical to me that I should be able to edit the FILE being used by the product.

But as I mentioned in my earlier posts,  by editing the download file it messes up the download from the previous product.

I was just using the clone option because the products are so similar.  It saved me some data entry time.  However I need to have a unique download file to go with each separate product.  It appears that I can't or shouldn't use the clone option. And that's OK now that I understand how it works.



I've made some progress.  Here's what I did:

I TRUNCATED the downloads file and the product_to_downloads file
So I basically started over from scratch.

I then added my 15 products and their corresponding download files - one at a time.

Note: by trial and error I learned that adding products using the CLONE option seemed to be what was messing me up when I was trying to add new products with their download files.

When I was using the product CLONE option and I was deleting the download file, I found that it was deleting the download file from my system.

Also when using the CLONE option, if I tried to modify/update the download file, I discovered that it was overwriting the original download file that I was CLONING from

So the only procedure that did work for me was to add a New Product and download file from scratch and not to use the CLONE option.

Note: I'm glad that this procedure does seem to work for me however it doesn't explain why the products and download files got scrambled in the first place?  I had not touched those products in the last 5 months.

Thanks for everyone's help.

Thank you both for your replies.

check database tables "products_to_dowloads" and "dowloads"
In the "Products to Download" table there are 2 entries:

Prod_ID    Download_ID
190              32
196              32

These are 2 different products that appear to point to the same download file.  When I inputted the first product it was OK.  However it looks like when I inputted the second product, it changed which file the first product is pointing to.

The "Downloads" file has only 5 entries and they all have unique ID numbers.

Did you do any database o code modifications?  I'm not sure what this is and I haven't done any modifications that I know of.

Can you PM access to your admin? I will check to see.  I'm not sure what PM access is?

When I first found this problem I thought it might be a database indexing problem.  But I wasn't sure where to go from there.  Checking these tables it looks like I might be correct?  Any thoughts on what I should do next?

Thanks, Frank

I'm not sure what Global downloads is?  I believe I add new every time.  I click on the Files tab, then I use the PLUS sign to start putting in the file download info.  When I re-did my 13 products I didn't have any files loaded, so I loaded them from my PC, one for each product.

Comment: I did this same procedure 5 months ago and everything went OK.  I had a fair amount of folks who downloaded my patterns.  It was just this week that one of my customers pointed out that she was getting the wrong files.  So I'm curious as to what might have changed?


General Discussion / File downloads not matching correctly to product
« on: June 24, 2018, 07:01:37 PM »
Here's my problem:  I have some scrollsaw patterns on my site that I give away at no charge.

I create a new product: Price=$0, Track stock=NO, Requires shipping=OFF, Free Shipping=ON
I add a Downloadable PDF FILE under the Files tab.

Now I repeat this procedure for 13-15 products.  However when I try to download them, some are mixed up.  E.G. Product A should have file A.  But sometimes it will have file B or C or...  Some products work OK and some don't.

I originally set these up in Dec 2017 and they have been working OK for about 5 months.  I did not made any changes to my system or files during this time.

To try to fix it I did the following:
I went to my CPANEL and did a REPAIR DATABASE thinking it might be a data/index problem.  No Help.
I was on ver 1.2.10 so I upgraded to 1.2.11 then to 1.2.12.  No help.
I tried to fix the products that were pointing to a wrong file.  The fix looked good but the problem would show up on a different product.

I then removed all 13 products, then started to add them back one-by-one.  After 6 products I went back & checked the first few I had added.  Some of them now point to a download file that belongs to another product.

I can go into a Product and correct the file, then sometimes another product will be pointing to the wrong download file.

At this point I'm pretty much stuck.  Any thoughts will be appreciated.


Shipping Modules / Re: Where is the Customer # ?
« on: January 11, 2018, 12:25:34 AM »

Thanks, I see it.  That gives me the info I was looking for.

I appreciate your help on this.

Shipping Modules / Re: Where is the Customer # ?
« on: January 10, 2018, 08:00:52 PM »
Can you please tell me where to position the mouse in order to see the customer #?  Is it somewhere inside the backend?


Shipping Modules / Re: Where is the Customer # ?
« on: January 10, 2018, 01:17:21 AM »

Thanks for your quick response.

The side panel does show recent customers.  I had never tried that one before.  However it doesn't show the customer # so I'm not able to match it up to the notice email that I did receive.

So I can assume that the most recent ones on the top are the latest.  Then I will have to look them up and see what date they were added.  Again, if the Customer # were shown along with the name that would solve the problem.

The export function works great.  It does include the customer # so this will help me figure out who is who.

Pros - your suggestions are great and will let me find out which customers have recently registered.
Con - it's a fair amount of work and requires exporting, then converting the .tar file to a .csv file, then looking up the customer #.  It is doable but in my opinion it's a lot of work to have to do each time I want to match a customer to the customer #

IDEA: Is there any way to add the customer name to the notice email that I receive when a new customer registers on my site?  In my opinion this would be an easy and quick solution. 

I really like AbanteCart cart and am glad I found it.  This so called problem of mine is a fairly minor one.  It's just one of those things that I think would be nice to have for me.

Thanks again for your reply.

Shipping Modules / Where is the Customer # ?
« on: January 09, 2018, 11:43:21 PM »
I'm new to AbanteCart cart so I'd appreciate some help.

I get an email saying that "Customer #22" has registered on my site.  But when I look at my customer listing I don't see any numbers, just their info.

I would like to know which customer just registered so I can add their name and email to a list that I keep outside of AbanteCart.  But without knowing which customer goes with each number, I'm at a loss.  Especially if I get multiple customers in the same day.

I thought I might try exporting the customer list and it might have the numbers with the names but I don't see any way to do that either.

Also I would like to input my customer list from my old website into AbanteCart but without an import/export function I'm not sure I can do that.

Any of your thoughts will be appreciated.


General Discussion / Adding Reviews
« on: December 07, 2017, 12:17:40 AM »
I'm just getting started with AbanteCart cart.  So far I really like it.  I would like to add my product reviews that were on my old website.  I have 77 reviews for my main product and they are almost all 5 star reviews.  So they're important to me.

When I add a review in the backend everything is OK, except it has no place for me to enter the date from the older review.  So the reviews I enter today all have today's date.  That doesn't look too good.

I would like to be able to enter or change the date to reflect the true date.

Any suggestions will be appreciated.

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 04:48:53 PM »
I'm not sure what you mean by "The demo you check is 1.2.11 so issue somewhere else."  This issue is with 1.2.11

The DEMO I tested was 1.2.10 and I got it at   This one works OK

1.2.11 was installed by my Host provider and I'm not sure which method they used to install it.  In this version the USPS extension does not work.  It was tested by myself on the one they installed for me and also by the Host provider on one of their test sites.

Thanks for your replies.

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 02:28:19 AM »
I've been working with my host support team and they have determined that AbanteCart cart ver 1.2.10 works OK but 1.2.11 does not so there must be a bug in ver 1.2.11

They are going to put me on 1.2.10 so I'll see how that goes.

Thanks for your input

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 12:32:21 AM »
Oh, maybe you mean the USPS credentials in AbanteCart cart.  I've used those same credentials on the AbanteCart cart and my other website with 3dcart.

Shipping Modules / Re: USPS extension not working correctly
« on: December 06, 2017, 12:30:24 AM »
I'm not sure I understand what you are asking me to do?

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