and if I had that I would have provided it. Here is what they said yesterday in a chat support:
And this is why I'm suggesting to reach out to AbanteCart. Because the account creation was made from their application. Not directly from Stripe, all tools that was used is also from the side of AbanteCart Which we don't have access to.
as for locating the created account by them which is blank/new, AbanteCart will have the right tools to locate this for you.
although the extension seem to setup, within the Stripe account side NO new company was setup. All was a huge fail.
this test was on a clean new install so there were no unknown issues from other extensions etc.
There should NOT be these ongoing issues with a payment process. We understand why you moved to the Connect as it is beneficial to your business, but it needs to work correctly for the users of AbanteCart.
Our fix for the moment for our clients it to turn OFF STRIPE and just use PayPal.
PS, we provided you with Stripe info to fix previous issues on your side. IMO it should NOT be our responsibility to spend our time and energies interacting with STRIPE to be able to provide you (AbanteCart) how to manager your Connect to work correctly. Over the 15+ yrs we have interacted with AbanteCart we have provided a great deal of our time in supporting and improving AbanteCart. And have been happy to contribute, but you need to step up and work with STRIPE and get this working.
And this is why I'm suggesting to reach out to AbanteCart. Because the account creation was made from their application. Not directly from Stripe, all tools that was used is also from the side of AbanteCart Which we don't have access to.
as for locating the created account by them which is blank/new, AbanteCart will have the right tools to locate this for you.
although the extension seem to setup, within the Stripe account side NO new company was setup. All was a huge fail.
this test was on a clean new install so there were no unknown issues from other extensions etc.
There should NOT be these ongoing issues with a payment process. We understand why you moved to the Connect as it is beneficial to your business, but it needs to work correctly for the users of AbanteCart.
Our fix for the moment for our clients it to turn OFF STRIPE and just use PayPal.
PS, we provided you with Stripe info to fix previous issues on your side. IMO it should NOT be our responsibility to spend our time and energies interacting with STRIPE to be able to provide you (AbanteCart) how to manager your Connect to work correctly. Over the 15+ yrs we have interacted with AbanteCart we have provided a great deal of our time in supporting and improving AbanteCart. And have been happy to contribute, but you need to step up and work with STRIPE and get this working.

