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Extension Support / Re: No shipping options available error
« on: October 01, 2020, 12:54:25 PM »
Yes i ship via Parcel Select Ground through a commercial mail service, Endicia.
Yes i have the dims set in the extension, but it doesn't matter.
Here is the answer i got back from the USPS today:
"Thank you for contacting Web Tools. Retail Ground service would be available when the zone is 5-9."
So Retail Ground is not available, for zones 4 and below, only Parcel Select Ground is. This is why the rate server will not return results for Retail Ground if the destination zip is more than 4 zones away from the origin zip.
Is there anyway to change that code from "ALL" to "ONLINE"?

Extension Support / Re: No shipping options available error
« on: September 30, 2020, 03:17:04 PM »
Only Parcel Post is selected on the extension settings.
Even IF the API request was for retail ground only it still would work, here's why: After doing some manual API requests, i have discovered that using retail ground only, returns this error: The requested Mail Service is only available when Ground Transportation is required, when the Zone is 5-9, or the mail piece is Oversized. which is why it is not included in the results when using ALL as the requested service.
When using Parcel Select Ground as the single requested service, it does return results even with the origin and destination zip code being the same.
So the code within the AbanteCart Cart checkout or the USPS extension would have to be changed to request Parcel Select Ground, not retail ground or ALL as it is currently doing.

Extension Support / Re: No shipping options available error
« on: September 25, 2020, 07:14:38 PM »
It all worked fine until recently. This doesn't have anything to do with alaska. I'm on the west coast, and the API results will not show for retail ground on the west coast within my zone. This may not be the case if the API request would be for class id 4 retail ground only. <Postage CLASSID="4"><MailService>USPS Retail Ground</MailService>. The API request is for "ALL" -    <Service>ALL</Service>, even though i have only parcel post selected in the USPS extension.
I'm not sure this will fix it, but it might. I have a trouble ticket in with the USPS to see what they say, but the initial CS agent thought there was something wrong on the USPS end. The USPS rate server has always been touchy, slow and sometimes does not even work, and it has been that way for a long time, but this is something new. It just seems to me that the checkout process that sends the API to the USPS rate server should be requesting only the one service and not "ALL". If there is a way to force the checkout process to requesting the one service, i will do that, but i do not know how.
Anyway thank you for your help, i do not want to come off as ungrateful, because i am grateful for the help.

Extension Support / Re: No shipping options available error
« on: September 25, 2020, 01:09:57 PM »
Retail ground(parcel select). AbanteCart cart is the latest version, i just checked for updates, says it is up to date.

Extension Support / No shipping options available error
« on: September 24, 2020, 05:56:12 PM »
After trying everything that was recommended on the other posts and having no success, i finally found the problem i think, but i don't know how to fix it
It is actually a USPS problem i believe, but i think i may have a work around, i just don't have the knowledge to know how to do it.
The problem is in the API request, and the USPS response to it. Even though i only have one service selected in the USPS extension settings, the API request is requesting "ALL" services. I don't know if this is a bug with the extension or some other problem. The response from the USPS is varied depending on the USPS postal zone. If the destination zone is different than the origin zone, then the post office returns the resulting quote for all services including the ONE service that i want, and everything works fine from there.
The problem is when the origin and destination zones are the same,  the API response does not include the quote for the ONE service i want, and so the error message "No shipping options available" error is displayed.
So instead of the API request using "ALL", can this be manually set to just the one service i need, by changing a file, or is there something else wrong that needs to be changed. The auto select option doesn't seem to make a difference whether it is on or off.

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