Help configuring taxes....

[cibalibeb]

my domain is cellplatinum.com I am using Abantecart version 1.1.9 and I am struggling to get the sale tax configured correctly. I need to charge 6.85% sales tax to any orders shipped to Utah

I have attached screenshots of my current tax settings no matter what I do I cannot get taxes to show under guest account or registered user account. If I turn on the option that says display prices with sales tax it shows taxes on the main site but when you go to the cart it drops them from the sub total.

Please help!! 

[cibalibeb]

last few images

[Basara]

Hello.

Please check that products added to cart have correct Tax Class Enabled

[cibalibeb]

Yes they are all setup for "taxable goods"

[llegrand]

one more place to check for settings

System > Settings  all the way to the bottom find:

Shipping and Tax Estimate:
Allow customers to get quick shipping and tax estimate in the shopping cart. (HTML5 template)

Is that showing as ON?

[cibalibeb]

I just checked it, and it shows that it's turned on....

[llegrand]

perhaps clearing your system cache will help -  I often find when I've been making changes to the aPanel settings I need to do such to have them show.  Abantecart uses a caching system  that is great for quickening the delivery of pages - good for customers,  but a bit burdensome for admins doing changes

See the screen shot for the steps (ignore #5)

[cibalibeb]

I tried clearing the cache and the issue seems to persist, would someone be willing to check it from their machine? It should only be charging sales tax on orders sent to Utah....

[Basara]

I tried clearing the cache and the issue seems to persist, would someone be willing to check it from their machine? It should only be charging sales tax on orders sent to Utah....

Hello.

See attached screenshot with Utah test tax applied correctly.
Make sure you clear AbanteCart cache and try to use new Shipping session (test in another browser this will force AbanteCart to create new customer session)

[cibalibeb]

just checked, my settings match exactly. I tried a new shipping session on a different computer its still not calculating taxes.... I know I'm probably missing something simple, if someone is open to doing a screenshare or something to take a look that would be great!

[Basara]

just checked, my settings match exactly. I tried a new shipping session on a different computer its still not calculating taxes.... I know I'm probably missing something simple, if someone is open to doing a screenshare or something to take a look that would be great!

Did you try to clear AbanteCart cache?

[cibalibeb]

Just cleared all of the cache and tried again, its still not working 

[cibalibeb]

I've been playing around with this for a few hours and have found something else that is odd, I have my shipping set to be taxable When you choose Utah it is charging taxes on the shipping but is not charging taxes on the products, I have checked and re-checked, I have even tried adding new products and selecting "Taxable Goods" in the Tax Class but still cannot get it to charge taxes on the actual item...

[Basara]

t still cannot get it to charge taxes on the actual item...

Hi. 

You need to enable Order Total: Taxes in Admin-Extensions-Order Totals

Note: it is Enabled by default so look like you set it off manually.

[cibalibeb]

Basara,

Thank you so much!!