Error: Incorrect login or password provided

[shendricks1979]

Hi,

Im busy setting up a shop. We've registered, and when we try an log in, we get the following error

Error: Incorrect login or password provided

We've confirmed the email that has been sent, and we've changed the password, and are still getting this error.

Please assist?

Thank you

[Basara]

Hello.

First of all try to login in another browser.
Do you have issue with admin login or customer's account login?
http://docs.abantecart.com/pages/tips/troubleshooting.html#admin

[shendricks1979]

The issue is with the customer login.

Admin works perfectly. Tried from a different browser, and I get the same issue.

[eCommerce Core]

The issue is with the customer login.

Admin works perfectly. Tried from a different browser, and I get the same issue.

Do you get any error in the log after you try to login? What is the version?

[shendricks1979]

Thank you for the help.

When I log in my admin account, I noticed that admin needs to approve the customer.

Once approved, it worked.

[Basara]

Hello.

By default this setting is OFF. If you forgot where is it go to System > Settings > Checkout section http://docs.abantecart.com/pages/settings/checkout.html