Shipping information not passing through

[Ollie]

For some reason, the shipping information is not passing through at checkout. When I get an order notification by email, the shipping section is blank (no name and no address). This information is also missing in Order Details online. This only happens randomly.

[Basara]

Products in orders are Require shipping ON?

[Ollie]

Products in orders are Require shipping ON?

Required Shipping for those products was OFF. Once I turned it ON, issue was resolved. Thank you!