Free shipping in coupon is not an option in checkout

Started by timlight10, March 31, 2021, 01:03:45 PM

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timlight10

If a customer adds a coupon code with free shipping, there is no option for free shipping during the checkout?
I am using these shipping extensions:

  • UPS (default_ups)
  • FedEx Integration (fedex_integration)

Basara

Hello.
You have to select the Shipping method and go to next step

timlight10

#2
Your suggestion did not work, the user was still charged shipping despite the coupon enabling Free Shipping.

llegrand


You have a percentage discount of 10 enabled.
Usually on the free shipping  the DISCOUNT field is empty  and Total amount is the dollar figure where free shipping kicks in. (can ge zero)
Customer needs to apply the coupon code for the free shipping to appear.
Try leaving the Discount field empty
And if you have a threshold of order total before they get free shipping input that in the total amount.
I've included a screen shot of a coupon that works.

Customer needs to apply the coupon code for the free shipping to appear.

timlight10

I want customer to have a discount AND free shipping when using the coupon code. Coupon code IS applied, the discount was applied to the order, not the free shipping.

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