Weight Based Shipping and Payment not working

[welo]

Hello
I am new in abantecart and I am trying to setup Shipping by weight and Payment methods but are not working
the error mesages are the following in red line:

No shipments are available.
No payments are available.

tried everything I have read so far but none seem to fix this

[Basara]

Hello.
Looks like you set up the wrong configurations. Start by checking the Location config. If you limit payment or shipping to a specific Location and your customer shipping address out of it such error may occur
Also, read these docs
https://abantecart.atlassian.net/wiki/spaces/AD/pages/26279937/No+delivery+methods
https://abantecart.atlassian.net/wiki/spaces/AD/pages/3702820/No+payment+at+checkout
https://abantecart.atlassian.net/wiki/spaces/AD/pages/15990797/List+Locations

[welo]

I found where is the issue, but I do not know how to fix it

In SETTINGS --> STORE DETAILS  --> Weight Class: Pound

If this changes to "Gram" do not work, although when tried to "Kilograms" works!

Is this a bug?

[Basara]

I found where is the issue, but I do not know how to fix it

In SETTINGS --> STORE DETAILS  --> Weight Class: Pound

If this changes to "Gram" do not work, although when tried to "Kilograms" works!

Is this a bug?

Hello. The SETTINGS --> STORE DETAILS  is the class to show customers in the storefront. You may have STORE DETAILS  --> Weight Class: Pound but add products with gram or kgs. It will be recalculated

Does your issue related to the weight limits set in the Delivery methods?

[welo]

the issue is only when select "Gram" as weight class

(attached screenshot)
.
Delivery method (if you mean the Shipping method) is selected "Weight Based Shipping". I think only with this selection I had so far issue (I have not tried all of them though)

[Basara]

Hello.

First of all, enable to show the weight of the products in the cart https://abantecart.atlassian.net/wiki/spaces/AD/pages/6946834/Display+Weight+on+Cart
This is to make sure you know the total weight of the order parcel

Next is to make a screenshot of your Weight Based extension settings for each Location and any parcel limits  (if you have multiply locations configured). In addition it is not clear what address (Country and State) of the customer

[Roboteer]

I had a similar issue, to fix the issue I set 'paypal location' to All locations and did the same for shipping.

Hope this helps.