orders dissapear

[Nuno Neff]

This must be a bug!!

It has happened to me more than once that orders disappear, and then the only way I can go to see what the person ordered is to go to the email and see the email I received when the person placed the order.

[Basara]

Hello.
Check orders with Incomplete status

[Nuno Neff]

Basara and why do these orders stay with imcomplete status?

[Basara]

Basara and why do these orders stay with imcomplete status?

Hello. Can be two reasons:
First, you set the wrong configuration somewhere (in Global store settings or in your payment method settings).
Second is payment is not completed or failed (customer did not complete purchase correctly)

What is your payment method?

[Nuno Neff]

My payment methods are bank transfer and Cheque / Money Order,  I manually set payment status.

[Basara]

My payment methods are bank transfer and Cheque / Money Order,  I manually set payment status.

Hello. What is the payment status you set in the Cheque / Money Order settings?

[Nuno Neff]

The status that i set for those two payments is Pending

[Basara]

Hello.
The Pending status is correct so customers with Incomplete status did not click the Confirm button (or less likely maybe you have some odd additional PHP cache and it glitches the same if your server is very slow).

[Nuno Neff]

Ok thank you Basara